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Hi Erich, Have you looked into the Alma Print Daemon? It has really simplified our printing with Alma. https://developers.exlibrisgroup.com/blog/how-to-set-up-and-use-the-alma-print-daemon/ Prior to that we used a generic email account to collect the print jobs from Alma and a couple simple Outlook rules to print the letters to specific local printers (since we are using legacy printers without email addresses). Not ideal, but it worked well enough. I would be happy to answer questions about either setup. Cheers, Paul ------------------------------------------------- Paul R Butler, mslis Pronouns: he/him/his Library Technologies Support Analyst Library Data and Discovery Solutions (LDADS) Ball State University Muncie, IN 47306 P: 765.285.8032 E: [log in to unmask] The University Libraries provide services that support student pursuits for academic success and faculty endeavors for knowledge creation and classroom instruction. -----Original Message----- From: Code for Libraries <[log in to unmask]> On Behalf Of Hammer, Erich F Sent: Friday, July 30, 2021 10:20 AM To: [log in to unmask] Subject: Re: [CODE4LIB] automatic printing solutions for email? Jason, Thanks for the reply. There is some comfort in shared misery. ☺ I am sorry to say that my AEM server and my print server are both running Windows Server 2019, so if your issue is related, you aren't likely to see a resolution. Erich On Friday, July 30, 2021 at 10:03, Jason Hamilton eloquently inscribed: > You may be happy to learn you are not the only AEM customer > experiencing issues. I forget the exact error code, but it occurred > roughly 3 weeks ago and I have not been able to resolve it. I use AEM > for Alma with our campus Gmail. I am currently in the process of > acquiring an updated Windows virtual server. The current instance we > are running on is Windows Server 2008. My hope was migrating to a > newer version of Windows Server would fix the issues, plus campus IT > has been asking me to do the migration. > > I will certainly let you know if upgrading to a newer version of > Windows solves the issue, but from your experience, it sounds like it may be moot. > I have not started working with our IT department system admins to > troubleshoot yet, but that is my next step. > > Stay tuned... > > On Fri, Jul 30, 2021 at 9:52 AM Hammer, Erich F <[log in to unmask]> wrote: > >> Hi, >> >> This is a (library-related) IT question and not really a "code" >> question, but I'm hoping someone has a suggestion or two... >> >> Our workflow for ILL materials, holds and transfers between our own >> libraries requires slips of paper. There is no way around that as >> best we can imagine, and we don't want to manually generate these >> bits of paper all day long. We have Alma sending email "letters" for >> each of the (currently) 15 different kinds and/or locations for these >> needs, and then we use Automatic Email Manager >> (https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fww >> w.automatic-email-manager.com%2F&data=04%7C01%7Cprbutler%40BSU.ED >> U%7Cb74381b6d384430d29ea08d95365185d%7C6fff909f07dc40da9e30fd7549c0f4 >> 94%7C0%7C0%7C637632515944133088%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nDYU6Va4cadQHCSpeTi4PpH0pwBariGlj6fCVh1dnjo%3D&reserved=0) to process them and print them to the appropriate receipt printer. AEM is written/published by a very small group and is fiddly and we've had some hiccups, but it has generally worked. >> >> Until the other day when our servers were rebooted after the July >> updates that fixed the "Print Nightmare" vulnerability. Now, we just get errors. >> "Normal" printing works from everywhere, but AEM can't manage it to >> anywhere (to any printer), and the company doesn't have a clue as to why. >> I can't (and shouldn't) back out of the updates, and have updated the >> printer drivers to the latest release. (Some brands of printers >> needed changes after Microsoft's fix.) >> >> Between Alma as a cloud service (i.e. without printing abilities) and >> Microsoft's "Modern Authentication" with 2-factor, and serious print >> spooler vulnerabilities and AEM quirkiness, I'm tired of this >> unreliable process. I can't imagine we are the only library with >> this kind of workflow, and thus either we are doing it "wrong", or >> other folks are encountering this frustration too. Thus, I am >> wondering what other folks are doing for this kind of thing. Do >> others use AEM and are happy with it? Are there other products out >> there that can run as a service (i.e. not within Outlook as a plugin)? >> >> Thanks, >> Erich >> >> >> >> -- >> Erich Hammer Head of Library Systems >> [log in to unmask] University Libraries >> 518-442-3891 University @ Albany >> >> "Prayer /n/: how to do nothing and still claim you're helping." >> > >