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OVERVIEW This contract position (possibly permanent) is responsible for assisting our team in removing bottlenecks around automation of QA tasks, user CRM, and marketing integrations/automation using the platform API. In addition, the candidate will work to understand the administration, and ongoing support activities for the Bynder Digital Asset Management (DAM) system at Spotify. The (DAM) Coordinator may provide support for content contributors across multiple business units at Spotify as well as manage the CRM activities of users on/off platform. KEY RESPONSIBILITIES: Primary Automation & Requirements Gathering: Automate QA tasks via API; adding metadata, metadata validation Explore new ways of measuring and communicating platform performance Research & Compile Integration Requirements with upstream and downstream systems Secondary Platform Administration: Coordinate relationship with platform provider for day-to-day business operations. Update Admin, User Documentation, and Guides Perform UAT in support of new vendor capabilities on platform Manage and provision user access and permissions. Ensure that taxonomy and tagging for digital assets are maintained consistently with global platform standards. Implementing agreed upon taxonomy changes and configuration Update permissions configurations Set up configurations to onboard new teams User Management Help Desk – provide “help desk” style support to the community of delegated DAM users. Onboarded & Train New Teams/Users CRM Qualifications SPECIFIC KNOWLEDGE & SKILLS: Documenting stakeholder requirements Translating stakeholder requirements into technical requirements Assessing/Building systems integrations using APIs Knowledge of DAM Systems, preferably Bynder Analytics – reporting and analysis, preparation of Dashboards providing insight into DAM Usage Tools: Bynder, BigQuery Languages: SQL, Java or Python WORK EXPERIENCE: Typically 3-5 or years of DAM Experience Experience in Media & Creative Production environments Experience automating/gathering data via API PREFERRED EDUCATION: MLIS Library Science GENERAL SKILLS & COMPETENCIES: Experience working with global teams Outstanding verbal and written communication skills Excellent interpersonal and collaborative skills Excellent conflict resolution skills and ability to deliver difficult messages Resolve complex issues in effective ways ---- Brought to you by code4lib jobs: https://jobs.code4lib.org/jobs/49265-spotify-dam-coordinator