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I want to thank everyone for these ideas. I will look into these recommendations more closely. It's also nice to feel some support. This job has felt kind of isolating at times. Erica *Erica Findley (she/her)* *Systems & Metadata Librarian* *x80591* Multnomah County Library Isom Operations Center: Thu 8 am - 5 pm, Fri 1:30 pm - 5:30 pm Teleworking: Mon - Wed 8 am - 5 pm, Fri 8 am - 12 pm multcolib.org <http://www.multcolib.org/> My pronouns are she/her/hers On Wed, May 11, 2022 at 2:40 PM Erica FINDLEY <[log in to unmask]> wrote: > All, > > In the past 3 years I have been taking on some System Admin > responsibilities for our ILS. My area of responsibility is supporting > Technical Services staff and I do things like troubleshooting, > configuration, and workflow review. ILS responsibilities are shared by a > very large team in my library and I am one member of that team. > > I feel like I have good technical skills like knowledge of the ILS, > problem solving, tenacity, and technical documentation. > > I am looking for some resources to start helping me develop some softer > skills like setting priorities, collaboration, training, delegation, and > internal customer service. I feel like I can do better especially in how I > support people running in to issues. > > I would really appreciate some recommendations from you all for resources > to help me in these areas. > > Thanks in advance, > > *Erica Findley (she/her)* > *Systems & Metadata Librarian* > *x80591* > Multnomah County Library > Isom Operations Center: Thu 8 am - 5 pm, Fri 1:30 pm - 5:30 pm > Teleworking: Mon - Wed 8 am - 5 pm, Fri 8 am - 12 pm > multcolib.org <http://www.multcolib.org/> > My pronouns are she/her/hers > >