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Greetings everyone - We're looking at implementing an email ticket system for our Library (well, technically we're an archive, despite the name.) We would be interested in hearing what systems other institutions are using and their experiences with them. Right now, our strongest candidate is LibAnswers from SpringShare. So far, most of the other systems we've looked at are geared towards IT or Business/CRM. As we've been investigating, a couple of important pieces of context that have cropped are: - We are an independent unit at the University of Michigan. A lot of special collections / archives tend to be part of a larger library at their respective institutions, but we are not. - As an archive, we are non-circulating Thanks! - Matt ---- *Matthew Adair* Lead Archivist for Digital Imaging and Infrastructure Bentley Historical Library 1150 Beal Avenue Ann Arbor, Michigan 48109-2113 734-647-3537 http://bentley.umich.edu @UmichBentley *The Bentley Historical Library acknowledges that coerced cessions of land by the Anishnaabeg and Wyandot made the University of Michigan possible, and we seek to reaffirm the ancestral and contemporary ties of these peoples to the lands where the University now stands.*