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Matthew, If UofM library already uses LibAnswers (and you trust the SpringShare admins), you might save money by just adding another queue. That's what our Special Collections/Archive department has done. We currently have 6 queues for different departments/needs each with different admins, users and settings. Erich On Wednesday, May 4, 2022 at 09:04, Matthew Adair eloquently inscribed: > Greetings everyone - > > We're looking at implementing an email ticket system for our Library (well, > technically we're an archive, despite the name.) We would be interested in > hearing what systems other institutions are using and their > experiences with them. Right now, our strongest candidate is LibAnswers > from SpringShare. So far, most of the other systems we've looked at are > geared towards IT or Business/CRM. > > As we've been investigating, a couple of important pieces of context that > have cropped are: > > - We are an independent unit at the University of Michigan. A lot of > special collections / archives tend to be part of a larger library at their > respective institutions, but we are not. > - As an archive, we are non-circulating > Thanks! > - Matt > ---- > *Matthew Adair* > Lead Archivist for Digital Imaging and Infrastructure > > Bentley Historical Library > 1150 Beal Avenue > Ann Arbor, Michigan 48109-2113 > 734-647-3537 > http://bentley.umich.edu > @UmichBentley > > *The Bentley Historical Library acknowledges that coerced cessions of land > by the Anishnaabeg and Wyandot made the University of Michigan possible, > and we seek to reaffirm the ancestral and contemporary ties of these > peoples to the lands where the University now stands.*