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You’ve probably also checked, but just in case, it’s worth asking if your organisation’s HR department offer professional development opportunities covering leadership skills etc. One of the best workshops I attended was about negotiation (which can be big things involving contracts, or more informal discussions within teams about who does what) and was based heavily on “Getting Past No” and “The Power of a Positive No” by William Ury which were also very readable and thought-provoking with some useful principles to takeaway (which have helped me negotiating contracts!) Delegation is something I haven’t had training for but have been working on - am finding it a delicate balance of being able to let go and trust your delegees, while also making sure you’re not dumping too much on them and are providing them with enough support where needed… I’d also recommend following the “Ask a Manager” blog. 😊 Deborah From: Code for Libraries <[log in to unmask]> On Behalf Of Erica FINDLEY Sent: Thursday, 12 May 2022 9:40 am To: [log in to unmask] Subject: [CODE4LIB] Skills development for a new Systems Librarian Caution: This email originated from outside our organisation. Do not click links or open attachments unless you recognize the sender and know the content is safe. All, In the past 3 years I have been taking on some System Admin responsibilities for our ILS. My area of responsibility is supporting Technical Services staff and I do things like troubleshooting, configuration, and workflow review. ILS responsibilities are shared by a very large team in my library and I am one member of that team. I feel like I have good technical skills like knowledge of the ILS, problem solving, tenacity, and technical documentation. I am looking for some resources to start helping me develop some softer skills like setting priorities, collaboration, training, delegation, and internal customer service. I feel like I can do better especially in how I support people running in to issues. I would really appreciate some recommendations from you all for resources to help me in these areas. Thanks in advance, *Erica Findley (she/her)* *Systems & Metadata Librarian* *x80591* Multnomah County Library Isom Operations Center: Thu 8 am - 5 pm, Fri 1:30 pm - 5:30 pm Teleworking: Mon - Wed 8 am - 5 pm, Fri 8 am - 12 pm multcolib.org <http://www.multcolib.org/<http://www.multcolib.org>> My pronouns are she/her/hers ________________________________ "The contents of this e-mail (including any attachments) may be confidential and/or subject to copyright. Any unauthorised use, distribution, or copying of the contents is expressly prohibited. If you have received this e-mail in error, please advise the sender by return e-mail or telephone and then delete this e-mail together with all attachments from your system."