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We use Zendesk. It’s very easy to configure and manage. Prior to that, we used ServiceDesk which was great, albeit a bit more complex and enterprise-ish than we needed. Thanks, Cary On Wed, May 4, 2022 at 6:05 AM Matthew Adair <[log in to unmask]> wrote: > Greetings everyone - > > We're looking at implementing an email ticket system for our Library (well, > technically we're an archive, despite the name.) We would be interested in > hearing what systems other institutions are using and their > experiences with them. Right now, our strongest candidate is LibAnswers > from SpringShare. So far, most of the other systems we've looked at are > geared towards IT or Business/CRM. > > As we've been investigating, a couple of important pieces of context that > have cropped are: > > - We are an independent unit at the University of Michigan. A lot of > special collections / archives tend to be part of a larger library at > their > respective institutions, but we are not. > - As an archive, we are non-circulating > > Thanks! > - Matt > ---- > *Matthew Adair* > Lead Archivist for Digital Imaging and Infrastructure > > > Bentley Historical Library > 1150 Beal Avenue > Ann Arbor, Michigan 48109-2113 > 734-647-3537 > http://bentley.umich.edu > @UmichBentley > > *The Bentley Historical Library acknowledges that coerced cessions of land > by the Anishnaabeg and Wyandot made the University of Michigan possible, > and we seek to reaffirm the ancestral and contemporary ties of these > peoples to the lands where the University now stands.* > -- Cary Gordon The Cherry Hill Company http://chillco.com