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Oh, wait, I think I know what happened now. When you buy minutes with tracfone, you only get 90 days to use it (or 30 days, depending on the refill<https://www.tracfone.com/phone-service-plans>). So it's not about running out of minutes, it's running out of "time" of service. From the site: "A service period is the period of time in which your service plan is active. When the service period ends, you will not have access to calls, texts or data." It looks like the cheapest 90 day service is $45 ($15 a month), and the cheapest 365 day service is $125<https://www.tracfone.com/plans/smartphone-full-year-plan-1500-minutes> (one-time fee of about 10$ a month). Thanks, D. -- Debbie Krahmer No pronouns/Debbie or D Diversity and Inclusion Research Librarian Catherwood Library 239A Ives Hall 607-254-5257 [log in to unmask] Cornell University is located on the traditional homelands of the Gayogo̱hó꞉nǫ' (the Cayuga Nation). ________________________________ From: Code for Libraries <[log in to unmask]> on behalf of charles meyer <[log in to unmask]> Sent: Tuesday, August 15, 2023 1:06 PM To: [log in to unmask] <[log in to unmask]> Subject: [CODE4LIB] Cell phone conundrum My esteemed listmates, I beg your indulgences on this one. There are more than just one of our patrons who live on Social Security alone, dare I use the 4 letter word .... poor? They've been using a Tracfone from HSN for $60 for 1,500 minutes. After just 3-4 months they tied to make a cal and Straight Talk popped up on their phone. She didn't subscribe to Straight Talk. They did the 611611 and were told they had no minutes left. They don't spend much on their phone. Thye do not watch moves or TV shows. Just make a call to their Dr or bank. They then bought 100 more minutes from Tracfone in May but now August 15ht she's depleted her phone call time again. Tracfone will not tell you how your minutes were consumed so she's perplexed. She can't afford $20-30 a month for Consumer Cellular. Is it possible some hacker is hacking away her minutes? I've been Googling this and reddit is replete with many complaints re: poor people trying to just get, keep and use a simple cell to make just a few calls. Her SS is too mcuh for her to qualify for a Federal Golv't free phone. I've joined cell phone forums for suggestions but just get the answer - get Consumer Cellular for $20-30/mo. Has anyone found an online forum for people without means to find basic phone service or maybe you;ce come across any article or blogs? I so appreciate your help. Charles. Charlotte County Public Library