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Hi Charles, The factory reset will do the job. Your steps seem comprehensive to me. Cheers, Katherine Katherine O’Brien (she/her) | Application Administrator, Online Services University Library | St Teresa’s Library, Fremantle (ND17) The University of Notre Dame Australia T +61 8 9433 0703 | [log in to unmask] I respect and acknowledge the Traditional owners of the land on which I live and work as the First People and Custodians of this country. -----Original Message----- From: Code for Libraries <[log in to unmask]> On Behalf Of charles meyer Sent: Tuesday, 10 October 2023 3:48 AM To: [log in to unmask] Subject: [CODE4LIB] Cleaning a smart phone before returning it My esteemed listmates A friend is returning their Samsung smart phone to the service provider. I Googled - How do I remove my personal information before I send back my device? I found this but something tells me there may be other precautionary steps to take? 1. Transfer your content. 2. Turn off Find My Device (Android) or Find My App (iOS). 3. Restore your device to factory default settings (Android and iOS). 4. Keep or destroy removable or portable memory cards or modules (i.e., memory card, SIM card). What additional states have others followed so they can sleep a wee bit better after returning a cell phone? Thank you so much. Charles. Charles Meye Charlotte County Public Library Disclaimer The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful. This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more visit the Mimecast website.