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To work with filters: Each filter has one line starting "Matches" describing the rule that triggers the filter, then a second line starting "Do this" describing what Gmail will do with the email. It sounds like in this case the "Do this" will be "Delete it". The "Matches" might include "from:(patron's email address)". When you've identified the filter that's causing the problem, click "delete" to delete it. Normally filters are for incoming mail, not mail that's been sent. But from some other web results it sounds like maybe sent emails might get caught up in filters sometimes. If that's not it, then another thing that happens to some people is that if Gmail's set up to group emails in "Conversations" then when you delete any item in that conversation from the inbox, it sends all emails in the conversation (including emails in Sent) to the trash. If that might be the issue, then Settings > General > Conversation view off would make it easier for the patron to control only sending individual emails to the trash. Deborah -----Original Message----- From: Code for Libraries <[log in to unmask]> On Behalf Of charles meyer Sent: Tuesday, October 17, 2023 7:59 AM To: [log in to unmask] Subject: [CODE4LIB] Gmail - filtering Caution: This email originated from outside our organisation. Do not click links or open attachments unless you recognize the sender and know the content is safe. My esteemed listmates, I apologize but The Alphabet seems to be br making simple emailing complicated. Patron wasn't able to find many of their sent emails in their Gmail Sent Folder. I helped them access their Trash folder and they were in there. We did tests on that by having them send me an email at my work email and they still went automatically into tier Trash folder. I Googled this and apparently lots of people have this happen. Google said to visit Settings > Filters > and choose the filter you want to change. I don't filter so I'm not sure what actions would be next? I see Edit and an Delete and then you're supposed to Continue and check Update but it's not clear where the Sent folder in Filter in Settings. Rather obtuse if you're not adjusting these regularly. Has anyone had to "remove" a gmail filter? Thank you, Charles. Charles Meyer Charlotte County Public Library ________________________________ "The contents of this e-mail (including any attachments) may be confidential and/or subject to copyright. Any unauthorised use, distribution, or copying of the contents is expressly prohibited. If you have received this e-mail in error, please advise the sender by return e-mail or telephone and then delete this e-mail together with all attachments from your system."