Even before the COVID-19 pandemic, common pressures faced by all types of libraries included shrinking materials budgets, higher demands for collaborative study space over stacks, and more prolific digital options. In this program, three panelists will discuss how their technical services departments have transformed in recent years and their experiences adapting to these changes. Topics will include: changes in how physical resources are acquired and maintained, transforming staff job descriptions, collaborations and shared print collections with other institutions, and the challenges associated with each.

Gilda Chiu-Ousland is the Head of the Finance, Acquisitions, and Resource Management unit at the Columbia Law Library, which is responsible for all print and electronic acquisitions as well as services and supplies needed for the library’s day-to-day operations. She also oversees the library’s budget, both for collections and personnel. Gilda is involved in a number of professional organizations, such as the American Association of Law Libraries (AALL) and the American Library Association (ALA).

Michael Santangelo is the Deputy Director of Collection Management at BookOps, the technical services collaboration for the New York Public Library and the Brooklyn Public Library. Since starting as a children’s materials selector back in 2005 for Brooklyn, he has had various positions working in collection development and technical services, and his work has ranged from database subscriptions to book leasing to periodical renewals to eBook platform management and lastly to collections budgeting. Currently, he serves on the Library Reads' Board of Directors and was previously the co-chair of ALA CORE's Public Libraries Technical Services Interest Group.

Annmarie Zell is the Director of the NYU Law Library and Assistant Dean for Library Services. In this role, she oversees the operations of the library and its services to the NYU Law School community. Annmarie is an active member of professional law library associations including the American Association of Law Libraries and the Society of Law Library Directors. Before becoming a law librarian, Annmarie was a practicing attorney for the Securities & Exchange Commission and the U.S. Customs Service. She is a member of the State Bars of New York and Connecticut.

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• Student member: $5.00
• Non-member: $15.00

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