On Feb 7, 2012, at 3:23 PM, "Predmore, Andrew" <[log in to unmask]> wrote:
> We have actually already discussed that case. Right now, it is exactly as
> you described. But, those cases cannot explain how 50,000 people can hit
> the home page in one day and 48,850 are dropping off.
Do your public machines have the library's web page as their homepage? Do your staff machines?
-Ross.
>
> People might be interested in the solution we came up with for the home
> page drop-off problem in a huge place like this:
>
> At first, we had talked about filtering by IP range. But, that would be a
> maintenance nightmare, and it wouldn't allow us to track computers that
> did not have the website as the homepage, like staff, mobile, etc.
>
> Then, we realized that we do have control over the machine images in the
> public areas. And, we could set up aliases for the library home page,
> like library.yale.edu/image1, library.yale.edu/area2. So, we could set
> the browser home pages to the aliases, and we could tell exactly which
> request were coming in from our public computers, and wether they really
> were dropping of or not.
>
> --
> Clayton "Andrew" Predmore
> Manager, Web Operations
> Yale University Library
> [log in to unmask]
>
>
>
>
>
>
> On 2/7/12 10:52 AM, "Andy Kohler" <[log in to unmask]> wrote:
>
>> If your library's machines all have www.library.yale,edu as their home
>> page.... are you assuming that users actually click links to leave
>> that home page? User sits at library machine, user sees library home
>> page, user types url for gmail or youtube or facebook,,, does GA track
>> those actions?
>>
>>
>> On Mon, Feb 6, 2012 at 12:55 PM, Predmore, Andrew
>> <[log in to unmask]> wrote:
>>> Thank you for your help. But, there appears to be another problem. The
>>> main landing page is on www.library.yale.edu, but almost every link of
>>> that page goes to resources.library.yale.edu. Right now, I am seeing a
>>> 98% drop-off from the home page. It looks like Google is not tracking
>>> the
>>> visit across the sub-domains.
>>>
>>> Is there a way to fix this?
>>>
>>> --
>>> Clayton "Andrew" Predmore
>>> Manager, Web Operations
>>> Yale University Library
>>> [log in to unmask]
>>>
>>>
>>>
>>>
>>>
>>>
>>> On 2/6/12 3:10 PM, "BRIAN TINGLE" <[log in to unmask]>
>>> wrote:
>>>
>>>> This can be really tricky to get right when you have a more complicated
>>>> site with lots of domains. Since you are all on .yale.edu it should be
>>>> easier than crossing .cdlib.org to .universityofcalifornia.edu. If I
>>>> understand correctly, you should be able to
>>>> _gaq.push(['_setDomainName', '.yale.edu']); on every page and it should
>>>> work.
>>>>
>>>> http://code.google.com/apis/analytics/docs/tracking/gaTrackingSite.html#
>>>> do
>>>> mainSubDomains
>>>>
>>>> This debugging plugin for chrome is pretty useful
>>>>
>>>> https://chrome.google.com/webstore/detail/jnkmfdileelhofjcijamephohjechh
>>>> na
>>>>
>>>> It will help you confirm what is getting sent to google.
>>>>
>>>> -- Brian
>>>>
>>>> On Feb 6, 2012, at 11:53 AM, Predmore, Andrew wrote:
>>>>
>>>>> I have been tasked with updating the Analytics for the Yale University
>>>>> Library, and I am having quite a bit of trouble.
>>>>>
>>>>> Specifically, I was hoping to only track domain names that included
>>>>> library.yale.edu, like www.library.yale.edu,
>>>>> resources.library.yale.edu, but the instructions don't seem to cover
>>>>> sub-sub-domains like this.
>>>>>
>>>>> Also, I was hoping to set up a profile/filter that would show me the
>>>>> sub-domains in the reports. Again, I followed the directions but I am
>>>>> not getting any results. Well, that's not entirely true the reports
>>>>> are
>>>>> showing about 30 visitors a day (and no page hits, how is that
>>>>> possible?). The main profile is showing 5,000 10,000 visitors day.
>>>>>
>>>>> Does anyone have experience with this that could help me out? Maybe
>>>>> there is even someone from Google at the conference?
>>>>>
>>>>> --
>>>>> Clayton "Andrew" Predmore
>>>>> Manager, Web Operations
>>>>> Yale University Library
>>>>> [log in to unmask]<mailto:[log in to unmask]>
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