Shameless (and quite late) plug: I wrote up a
page<http://phette.net/projects/reference-statistics-software>that
covers several popular reference statistics options. Most have already
been mentioned above.
We used to use a Library Statistics
app<https://repository.unm.edu/handle/1928/7566>from U New Mexico but
I honestly wouldn't recommend it, it's super
outdated. It relies on register_globals being on in PHP. Need I say more?
We use Ref Analytics from SpringShare currently.
Best,
Eric Phetteplace
Emerging Technologies Librarian
Chesapeake College
Wye Mills, MD
On Thu, Aug 22, 2013 at 4:44 PM, Kari R Smith <[log in to unmask]> wrote:
> We've looked extensively into the question during the past year; our
> Reference Archivist has been soliciting and collecting data on products
> folks are using, how well they like them, and what they are using them for.
> There is also a lot of discussion on the Reference and Outreach lists on
> this topic.
>
> Altarama's RefTracker has come out as one product that can be well used by
> multiple types of archives/libraries/special collections. It can be hosted
> or licensed for local implementation. They have great customer service and
> are willing to set up trials so you can test out the software and all the
> features. They have recently added in some features that are useful to
> phone/tablet users as well as connecting in with Skype.
>
> http://www.altarama.com/
>
>
> Gimlet doesn't allow for multiple back and forth interactions and
> attachments although it looks great for quick one-off reference
> question/answers and for keeping reference stats.
>
>
>
> Kari R. Smith, Digital Archivist
> MIT Libraries, Institute Archives and Special Collections
> 617-258-5568 | smithkr (at) mit.edu
> http://libraries.mit.edu/archives/
>
>
> -----Original Message-----
> From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of
> Halbert, Helen
> Sent: Thursday, August 22, 2013 4:26 PM
> To: [log in to unmask]
> Subject: Re: [CODE4LIB] Desk Statistics Software Question
>
> Thanks for all your responses, folks.
>
> I'm wondering if anyone has any recommendations of systems/platforms
> specifically for recording reference questions (and answers) and putting
> together a searchable knowledge base? Seems like Gilmet might be good for
> this -any others?
>
> Helen
>
> On 2013-08-22 12:48 PM, "Kaile Zhu" <[log in to unmask]> wrote:
>
> >People here only need a monthly report. What I have is simple, but
> >clear, with a bar graph and hits in number and percentage. But I am
> >interested in your approaches. - Kelly Zhu
> >
> >-----Original Message-----
> >From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of
> >Joshua Welker
> >Sent: 2013年8月22日 14:38
> >To: [log in to unmask]
> >Subject: Re: [CODE4LIB] Desk Statistics Software Question
> >
> >I strongly recommend HighCharts. It's free and entirely in Javascript,
> >and the charts is creates are rendered as SVG and can be manipulated in
> >real-time in the browser. I tried the Google Chart API but couldn't
> >make heads or tails of it.
> >
> >
> >Josh Welker
> >
> >
> >-----Original Message-----
> >From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of
> >Kaile Zhu
> >Sent: Thursday, August 22, 2013 2:33 PM
> >To: [log in to unmask]
> >Subject: Re: [CODE4LIB] Desk Statistics Software Question
> >
> >I like your line graph. Mine is using simple css to draw the bar. I
> >am working on using google chart api to draw combo graph (bar + line).
> >Once I finish it, it should look much nicer. .NET has its own chart
> >controls, but it's server side and clumsy. - Kelly Zhu
> >
> >-----Original Message-----
> >From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of
> >Stephen Zweibel
> >Sent: 2013年8月22日 14:14
> >To: [log in to unmask]
> >Subject: Re: [CODE4LIB] Desk Statistics Software Question
> >
> >I did the same, but with Python! Available here:
> >https://github.com/szweibel/Augur
> >
> >Allows for customization of what you're tracking. Also open-source.
> >Photos attached.
> >
> >Stephen Zweibel
> >Visiting Reference Librarian
> >Health Professions Library
> >Hunter College
> >[log in to unmask]
> >
> >
> >
> >On 8/22/13 3:00 PM, "Kaile Zhu" <[log in to unmask]> wrote:
> >
> >>Not sure if this is what you want. I developed it for my library,
> >>using .NET environment. Take a look at the attached pictures. Let me
> >>know if you, or anybody else wants it, or want me to show more screen
> >shots.
> >>
> >>Kelly Zhu
> >>Web Services Librarian
> >>405-974-5957
> >>
> >>-----Original Message-----
> >>From: Code for Libraries [mailto:[log in to unmask]] On Behalf
> >>Of Brian McBride
> >>Sent: 2013年8月22日 11:10
> >>To: [log in to unmask]
> >>Subject: [CODE4LIB] Desk Statistics Software Question
> >>
> >>Code4Lib,
> >>
> >>I am curious what other institutions are using for tracking desk stats?
> >>We are evaluating our current solution and wanted to see what what
> >>other solutions are available either commercial or open source.
> >>
> >>Thanks,
> >>
> >>Brian
> >>
> >>Brian McBride
> >>Head of Application Development
> >>J. Willard Marriott Library
> >>
> >>O: 801.585.7613
> >>F: 801.585.5549
> >>[log in to unmask]<mailto:[log in to unmask]>
> >>
> >>
> >>
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> >>
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> >>contain confidential, proprietary and privileged information. Any
> >>unauthorized disclosure or use of this information is prohibited.
> >>
> >
> >
> >**Bronze+Blue=Green** The University of Central Oklahoma is Bronze,
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> >
> >**CONFIDENTIALITY** This e-mail (including any attachments) may contain
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> >
> >**Bronze+Blue=Green** The University of Central Oklahoma is Bronze,
> >Blue, and Green! Please print this e-mail only if absolutely necessary!
> >
> >**CONFIDENTIALITY** This e-mail (including any attachments) may contain
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