LISTSERV mailing list manager LISTSERV 16.5

Help for CODE4LIB Archives


CODE4LIB Archives

CODE4LIB Archives


CODE4LIB@LISTS.CLIR.ORG


View:

Message:

[

First

|

Previous

|

Next

|

Last

]

By Topic:

[

First

|

Previous

|

Next

|

Last

]

By Author:

[

First

|

Previous

|

Next

|

Last

]

Font:

Proportional Font

LISTSERV Archives

LISTSERV Archives

CODE4LIB Home

CODE4LIB Home

CODE4LIB  November 2021

CODE4LIB November 2021

Subject:

Job: Technical Support Manager / Innovation & Technology at Cambridge Public Library

From:

Code4Lib Jobs <[log in to unmask]>

Reply-To:

Code for Libraries <[log in to unmask]>

Date:

Wed, 10 Nov 2021 15:59:59 +0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (99 lines)




 

Department:Libraries

Job Title:Technical Support Manager / Innovation &amp; Technology

Job Code:M409-701

Civil Service Position:Non Civil Service position

Union Affiliation:None

Hours Per Week:37.5 hours per week, generally worked Monday – Friday from 8:30 a.m. – 5:00 p.m. Evenings and/or weekend hours may be required as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under the guidance of the Manager of Innovation &amp; Technology, the Technical Support Manager develops, implements, administers, and supports all information technology systems for the Cambridge Public Library System. This position supervises a staff of one or more full-time technicians.

Manage technical support for library staff and patrons. Hands-on work required as well as coordinating efforts of direct reports.
Provide excellent customer service and perform job responsibilities in a professional manner.
Effectively communicate technical instructions (orally, graphically, and in writing) with staff and patrons to facilitate the successful completion of assigned tasks.
Work closely with City's central IT support team to triage and escalate end-user issues.
Provide first level support for all Library software including Sierra, Library applications, and MS Office.
Configure and deploy PCs, laptops, tablets, and printers to end-users leveraging enterprise network imaging tools.
Create and modify user accounts and groups via Active Directory Manager.
Manage City issued mobile devices via device management software.
Set-up and breakdown of A/V equipment for Library Meetings and after-hours events.
Engage in training to ensure a high level of knowledge related to the latest technology.
May lead or assist in developing and delivering technical training to staff or patrons.
Assist with software deployments and City-wide upgrades as assigned.
Collaborate with other system managers to resolve department IT issues.
Implement and document solutions in the department knowledge-base.
Acts as a technical liaison to the City's central IT department, vendors, and regional library consortium (Minuteman Library Network).
Evaluate, recommend, implement, and maintain new equipment and software systems.
Responsible for oversight of the IT staff in the absence of the Manager of Technology &amp; Innovation.
Responsible for areas such as scheduling, training, coaching, and contributing to staff performance evaluations.
Perform other related duties and special projects as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

 

MINIMUM REQUIREMENTS:

Four (4) years of experience performing technical support duties in a mid-size organization.
Two (2) years of experience managing a technical support service group.
Bachelor's degree in Information Technology, or equivalent combination of education, experience, and training.
The City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Commitment to doing all work through a lens of diversity, equity, inclusion, and anti-racism.
Proven ability to manage a small technical support team; people skills, project management skills, initiative.
Ability to explain and effectively communicate technical information to a non-technical audience.
Skilled in performing routine hardware troubleshooting on various computers, monitors, printers, scanners, etc.
Proficient in Microsoft Windows operating systems and Microsoft Office products.
Basic knowledge of hardware components and how they relate relevant to Local Area Networks (LANs) and Wide Area Networks (WANs).
Knowledge of PC and Server hardware support, software applications design, and networks.
Familiarity with Mac OS and IOS based systems.
Familiarity with Chrome OS and Android based devices and administration.
Comfort with providing onsite and remote AV presentation and meeting support (projectors, presentation software, TV displays, Livestreaming, Zoom, Teams).
Knowledge of enterprise level imaging processes including SCCM, KACE, Altiris, etc. Preferable.
Ability to maintain professionalism in a technical support environment.

 

 

 

PHYSICAL DEMANDS: Ability to access, input, and retrieve information from a computer; answer telephones; must read and analyze large quantities of information; ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material.

WORK ENVIRONMENT: Work in assigned area, including office areas, training rooms and library locations, as needed. Normal office exposure to noise, stress, and interruptions.

 

 

RATE: $ 92,720 -- $ 109,827 annually in seven steps

APPLICATION PROCEDURE:

Internal applicants submit a job bidding form and 2 copies of both your resume and cover letter; external applicants submit both your resume and cover letter by 5pm on the closing date via email to: [log in to unmask] or to Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA  02139. Fax 617-349-4312.

 

THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY. THE CITY IS COMMITTED TO ADVANCING A WORKFORCE CULTURE OF ANTIRACISM, DIVERSITY, EQUITY, AND INCLUSION.


----
Brought to you by code4lib jobs: https://jobs.code4lib.org/jobs/50355-technical-support-manager-innovation-technology

Top of Message | Previous Page | Permalink

Advanced Options


Options

Log In

Log In

Get Password

Get Password


Search Archives

Search Archives


Subscribe or Unsubscribe

Subscribe or Unsubscribe


Archives

February 2023
January 2023
December 2022
November 2022
October 2022
September 2022
August 2022
July 2022
June 2022
May 2022
April 2022
March 2022
February 2022
January 2022
December 2021
November 2021
October 2021
September 2021
August 2021
July 2021
June 2021
May 2021
April 2021
March 2021
February 2021
January 2021
December 2020
November 2020
October 2020
September 2020
August 2020
July 2020
June 2020
May 2020
April 2020
March 2020
February 2020
January 2020
December 2019
November 2019
October 2019
September 2019
August 2019
July 2019
June 2019
May 2019
April 2019
March 2019
February 2019
January 2019
December 2018
November 2018
October 2018
September 2018
August 2018
July 2018
June 2018
May 2018
April 2018
March 2018
February 2018
January 2018
December 2017
November 2017
October 2017
September 2017
August 2017
July 2017
June 2017
May 2017
April 2017
March 2017
February 2017
January 2017
December 2016
November 2016
October 2016
September 2016
August 2016
July 2016
June 2016
May 2016
April 2016
March 2016
February 2016
January 2016
December 2015
November 2015
October 2015
September 2015
August 2015
July 2015
June 2015
May 2015
April 2015
March 2015
February 2015
January 2015
December 2014
November 2014
October 2014
September 2014
August 2014
July 2014
June 2014
May 2014
April 2014
March 2014
February 2014
January 2014
December 2013
November 2013
October 2013
September 2013
August 2013
July 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
December 2012
November 2012
October 2012
September 2012
August 2012
July 2012
June 2012
May 2012
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
March 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
December 2006
November 2006
October 2006
September 2006
August 2006
July 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006
December 2005
November 2005
October 2005
September 2005
August 2005
July 2005
June 2005
May 2005
April 2005
March 2005
February 2005
January 2005
December 2004
November 2004
October 2004
September 2004
August 2004
July 2004
June 2004
May 2004
April 2004
March 2004
February 2004
January 2004
December 2003
November 2003

ATOM RSS1 RSS2



LISTS.CLIR.ORG

CataList Email List Search Powered by the LISTSERV Email List Manager