We use Zendesk. It’s very easy to configure and manage. Prior to that, we
used ServiceDesk which was great, albeit a bit more complex and
enterprise-ish than we needed.
Thanks,
Cary
On Wed, May 4, 2022 at 6:05 AM Matthew Adair <[log in to unmask]> wrote:
> Greetings everyone -
>
> We're looking at implementing an email ticket system for our Library (well,
> technically we're an archive, despite the name.) We would be interested in
> hearing what systems other institutions are using and their
> experiences with them. Right now, our strongest candidate is LibAnswers
> from SpringShare. So far, most of the other systems we've looked at are
> geared towards IT or Business/CRM.
>
> As we've been investigating, a couple of important pieces of context that
> have cropped are:
>
> - We are an independent unit at the University of Michigan. A lot of
> special collections / archives tend to be part of a larger library at
> their
> respective institutions, but we are not.
> - As an archive, we are non-circulating
>
> Thanks!
> - Matt
> ----
> *Matthew Adair*
> Lead Archivist for Digital Imaging and Infrastructure
>
>
> Bentley Historical Library
> 1150 Beal Avenue
> Ann Arbor, Michigan 48109-2113
> 734-647-3537
> http://bentley.umich.edu
> @UmichBentley
>
> *The Bentley Historical Library acknowledges that coerced cessions of land
> by the Anishnaabeg and Wyandot made the University of Michigan possible,
> and we seek to reaffirm the ancestral and contemporary ties of these
> peoples to the lands where the University now stands.*
>
--
Cary Gordon
The Cherry Hill Company
http://chillco.com
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