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Position Description

Invitation to Compete #76-23 – Enterprise Systems Analyst

Information Technology, Central Library, 1000 4th Ave., Seattle
Regular, FLSA Exempt, Full-Time (40 hours per week)

$105,652.80 - $128,412.00 annually

The anticipated schedule for this role is Monday – Friday, 8:00 AM – 5:00
PM (PST). Alternative schedules may be considered. Option for hybrid
schedule available, with a combination of teleworking and at least two (2)
days of on-site work per week. This classification is part of a bargaining
unit represented by AFSCME.

This position is open to the public and to The Seattle Public Library's
employees. Please read the How to Apply section of this bulletin for more
information. This recruitment will be open until the position is filled.
Online applications that have been submitted with a cover letter and resume
in NEOGOV by 5:00 PM on Thursday, October 5, 2023 receive first
consideration.

Overview

The Seattle Public Library’s mission is to bring people, information and
ideas together to enrich lives and build community. We view Seattle as a
city where imagination and opportunity continue to thrive. Since 1891, we
have grown from a single reading room in Pioneer Square to a world-class
library system with 27 locations.

The Library works every day to foster and support a healthy city and a
healthy democracy. We do this work guided by the principles of intellectual
freedom, literacy and the love of learning, racial equity, privacy and
confidentiality, respect for the community, strong partnerships and
innovation. We are an active and committed partner in the City of Seattle's
Race and Social Justice Initiative.

Library employees are highly regarded by the public for their knowledge,
quality of service and caring. As a workplace, we value respectful and
transparent communication, partnership and engagement. We are enriched
individually and organizationally because of our diversity and growth
mindset. We take time to recognize and celebrate the achievements of
others. If you share these values and meet the qualifications, the Library
invites you to apply for the Enterprise Systems Analyst position.

As a member of the Applications Team, part of the Information Technology
Department, the Enterprise Systems Analyst will support enterprise
applications that represent the diversity and complexity of the Library.
Primary responsibilities will focus on M365 including SharePoint Online,
the Power Platform, and other communication and collaborations
capabilities. A migration to SharePoint Online is being planned, and
modernizing our content and business processes will be an emphasis for this
role.

This position will be responsible for the creation of standard operating
procedures, processes, documentation, and investigating/resolving technical
issues. The Analyst will work with cross functional project teams and IT
colleagues as needed to plan and deliver prioritized commitments.
Implementing best practices and driving automation of processes in
partnership with stakeholders and customers to improve customer experience
is an important aspect of this role.
Job Responsibilities


   - Partner with teammates and provide subject matter expertise in one or
   more Microsoft 365 services.
   - SharePoint Online administration and management including site
   creation, permission management, and performance optimization.
   - Power Platform experience to include creating complex workflows, user
   authentication, file transfer, API integration, and user interface
   configurations.
   - MS Teams administration including team creation, configuration
   management, user training and support.
   - Define business needs (including processes, data capture and workflow)
   or technical architecture requirements for third party tools and/or
   business processes.
   - Provide support for the identification and evaluation of third-party
   software solutions as part of the procurement process.
   -  Technical ownership of implementation of new third-party tools.
   - Technical ownership of support and maintenance of third-party software
   in collaboration with the vendor and other Library technical and business
   teams.
   - Reviewing current configurations and standards to identify, design,
   plan, recommend, and implement improvements.
   - Writing scripts for automation, reporting, and standardization of
   operational processes.
   - Day-to-day operational support to ensure high availability and optimal
   performance.
   - Troubleshoots and resolves complex technical problems.
   - Experience with troubleshooting, problem identification and root cause
   analysis for developing effective and responsive solutions to business
   problems.

Qualifications


   - Bachelor's degree in Computer Science, related field, or equivalent
   experience
   - 2+ years of experience with at least one of the following: Microsoft
   SharePoint Online, Microsoft Teams, Microsoft Power Platform
   - 2+ years technical experience in a systems analyst role designing,
   configuring, implementing, migrating, and supporting enterprise software
   services
   - 2+ years of Power Shell scripting experience


Desired Qualifications

   - ITIL Foundation certification
   - Microsoft Certifications: Power Platform, Microsoft 365
   - Experience with Active Directory
   - Experience with ShareGate
   - Creation of standard operating procedures, training documentation, and
   consultation to team members to improve customer service

Additional Information

How to Apply
Please submit the following items by 5:00 p.m. on Thursday, October 5, 2023 for
first consideration. This recruitment will be open until the position is
filled. Your application will not be considered if these items are missing
or incomplete:

   1. Online application with responses to the supplemental questions.
   2. A cover letter that describes how your experience and skills align
   with the job responsibilities and qualifications. Please let us know why
   you want to do this work.
   3. Current resume that summarizes relevant education, experience,
   knowledge and skills.


*Applications that do not include a cover letter, resume,
and complete online application will not be considered.*

Applicants will be screened for competitiveness, completeness, and written
communication skills. Initial screening will be based on a review of
application materials. The employment history detailed in your application
materials MUST validate/support your responses to the supplemental
questions. If your responses cannot be validated, you will not proceed to
the next steps of the review/selection process. The most competitive
candidates will be invited to participate in a series of one or more
interviews.

*Benefits and Salary Information*
The full salary range for this position is $105,652.80 - $128,412.00
annually.

The City of Seattle offers a comprehensive benefits package including
vacation, holiday, and sick leave as well as medical, dental, vision, life,
and long-term disability insurance for employees and their dependents. More
information about employee benefits is available on the City's website at:
https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans

Information about retirement plans can be found at:
https://www.seattle.gov/retirement


*Additional Information*
If you have questions regarding this bulletin or employment at The Seattle
Public Library, please send an email to [log in to unmask] The
Library promotes diversity and inclusion in employment. If accommodations
are needed during the selection process, please contact us.
Please keep in mind that job offers are contingent on a review of criminal
history as well as verification of information provided by the applicant as
part of the application process.