We use LibStats and hacked together a Yahoo Answers-style frontend for it.

http://library.villanova.edu/Help/Answers

--chris



Jenny Jing wrote:
> Hi, All:
>
>  
>
> Our library is searching for a Help Desk software for our reference desk
> (such as LibStats), 
>
> It is also a knowledge based where we could store the FAQs.  
>
>  
>
> Has anyone used or plan to use this kind of software? 
>
>  
>
> Any suggestion is welcome.
>
>  
>
> Thanks.
>
>  
>
> Jenny Jing
>
>  
>
> Associate Librarian, Technology Initiatives, 
>
> Memorial Sloan-Kettering Cancer Center Library
>
> Tel: 917-349-2316 
>
> email: [log in to unmask]
>
>
> Visit our Web site: 
>    http://library.mskcc.org <blocked::http://library.mskcc.org/> 
>
>
>
>  
>
>  
>
>
>  
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