Yup, Eric Larson and I are indeed behind this hosted Libstats-alike product.

At the moment, we don't have anything like the public Villanova
Answers piece, though.

Cheers,
-Nate

On Wed, Jul 8, 2009 at 2:35 PM, Matt Cordial<[log in to unmask]> wrote:
> I have not personally used it, but you should check out Gimlet:
>
> http://gimlet.us/
>
> It is a hosted knowledge-base type system written by the folks who wrote
> LibStats (who are fellow Code4lib-bers as well).
>
> ~Matt
>
> Jenny Jing wrote:
>>
>> Hi, All:
>>
>>
>> Our library is searching for a Help Desk software for our reference desk
>> (such as LibStats),
>> It is also a knowledge based where we could store the FAQs.
>>
>>
>
> --
> Matt Cordial
> Digital Library Software Engineer
> Arizona State University Library
> 480-965-9094
>