we have similar issues at duke. for redesigns that i've led i remind them
often that user-centered design means that we serve the patron (faculty,
students, and staff beyond the libraries). i point out that there are
resources like intranet and aleph for staff to find work-related
information and conduct more advanced catalog searches (can't search call
numbers in our endeca interface). staff are more supportive of this than
they were when i got here three years ago but they still ask for things
like more prominent links to the duke homepage and to the staff directory.
one way to generate buy-in is to ask them for help writing questions,
conducting testing, and analyzing feedback from assessment activities.
admittedly, i tend to get the same four (wonderful) people but i remain
hopeful about eventually engaging others. :-)
we've also diffused some dissatifisfaction with the u/i to our
implementation of endeca a couple of summers ago by conducting focus
groups for staff. i find this a more efficient way to get staff feedback.
we found that most of the concerns were valid and because they were
largely cosmetic we were able to make changes to the css to address those
issues quickly.
finally (sorry i get chatty on fridays) we have recently upgraded our
mobile usability testing hardware and created an on-site lab. we have
several activities planned for the fall and next spring having to do with
our search interfaces. we'll post notes on activitites and findings if
anyone's interested. i'd also be interested in sharing info with
libraries who've already conducted studies on their faceted searching user
interfaces and/or have explored implementing a single search feature.
have a great weekend-
debra
++++++++++++++++++++++++++++
Debra Hanken Kurtz
Head, Digital Projects Department
Perkins Library
919.660.5888
POB 90198
Duke University
Durham, NC 27708-0198
++++++++++++++++++++++++++++
Beth Black <[log in to unmask]>
Sent by: Code for Libraries <[log in to unmask]>
09/18/09 08:57 AM
Please respond to
Code for Libraries <[log in to unmask]>
To
[log in to unmask]
cc
Subject
Re: [CODE4LIB] Library Website Redesign Info and Project Plans
I second Susan's point that user testing is the way to balance the staff
v.
user perspective. We had tests(or methods of providing input, like
surveys)
with BOTH groups, sometimes the same one but had people identify to which
group they belonged. This way we had data to back up our assertions that
library staff want different things from a library website than the other
user groups.
Beth
Beth Black
Systems Librarian and Assistant Professor
Head, Web Implementation Team
Ohio State University Libraries
610 Ackerman Rd, Room 5855
Columbus, Ohio 43202-4500
(614) 688-5428
[log in to unmask]
-----Original Message-----
From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of
Susan Teague Rector
Sent: Thursday, September 17, 2009 9:38 AM
To: [log in to unmask]
Subject: Re: [CODE4LIB] Library Website Redesign Info and Project Plans
Oh, I forgot to mention (Eric's post just reminded me of this) that I've
found user testing to be the best way to balance that staff v. user
perspective issue. You probably already know this, but I thought I'd at
least throw it out there. Even if you do "guerilla" user testing, at
least you have some data to use when you meet with staff, who often have
a different perspective on what should be on the homepage :D
- susan
Rosalyn Metz wrote:
> Susan and Beth,
>
> I'd love to see a project plan and/or write up if you have one. I'm
> really curious how people handle the gathering information piece and
> balance staff v. user perspectives. And I'm sure as I begin actually
> writing a plan I'll be curious about many of the other things people
> did.
>
> Rosalyn
>
>
>
> On Thu, Sep 17, 2009 at 7:32 AM, susan teague rector <[log in to unmask]>
wrote:
>
>> I second David's book choice - I've done 3 redesigns at my library
(we're
on
>> the 3rd right now) and i have referred to the process in this book
countless
>> times.
>> I typically follow an iterative approach to writing and executing my
project
>> plans; however, it's difficult to get away from traditional waterfall
>> methodology and our plans sometimes fall back into that mold - I can
send
>> you a copy of a proj. plan if you're interested
>>
>> Cheers,
>> Susan
>> VCU Libraries
>> http://www.library.vcu.edu | http://www.library.vcu.edu/redesign
>>
>> Walker, David wrote:
>>
>>> My wife really likes "Web Redesign: Workflow that Works", by Kelly
Goto
&
>>> Emily Cotler.
>>> The second edition is called Web Redesign 2.0.
>>>
>>> http://www.web-redesign.com/
>>> http://www.worldcat.org/oclc/57641137
>>>
>>> --Dave
>>>
>>> ==================
>>> David Walker
>>> Library Web Services Manager
>>> California State University
>>> http://xerxes.calstate.edu
>>> ________________________________________
>>> From: Code for Libraries [[log in to unmask]] On Behalf Of Jason
>>> Stirnaman [[log in to unmask]]
>>> Sent: Wednesday, September 16, 2009 11:36 AM
>>> To: [log in to unmask]
>>> Subject: Re: [CODE4LIB] Library Website Redesign Info and Project
Plans
>>>
>>> I just came across this yesterday:
>>> http://johncrenshaw.net/blog/web-development-project-process-workflow/
>>> Very high-level and usual systems design approach, but with some good
>>> web-specific tips thrown in.
>>>
>>>
>>>
>>>
>>>>>> Sean Hannan <[log in to unmask]> 09/16/09 10:20 AM >>>
>>>>>>
>>>>>>
>>> We're currently in the middle of a library website redesign as well.
>>> For the most part, we have framed our project using Jesse James
>>> Garrett's The Elements of User Experience
>>> (https://wiki.library.jhu.edu/download/attachments/30737/elements.pdf
>>> ). It has been immensely helpful in plotting out our work from the
>>> User Experience touchy-feely end to the Information Architecture to
>>> the visual design and implementation.
>>>
>>> -Sean
>>>
>>> ---
>>> Sean Hannan
>>> Web Developer
>>> Sheridan Libraries
>>> Johns Hopkins University
>>>
>>> On Sep 16, 2009, at 10:52 AM, Rosalyn Metz wrote:
>>>
>>>
>>>
>>>> Hi All,
>>>>
>>>> I'm about to embark on a library website redesign. I've started
>>>> thinking about creating a project plan, but I honestly don't know
>>>> where to start.
>>>>
>>>> I saw this website redesign presentation Lorcan Dempsey tweeted
about:
>>>> http://www.ucd.ie/library/guides/powerpoint/rpan_ppt2/index.swf And
>>>> started thinking, I wonder if anyone else has similar slides or
>>>> project plans or advice. I of course asked the Google but I didn't
>>>> really find any project plans. (If you're curious what I did find,
>>>> take a look here:
>>>> http://delicious.com/rosy1280/library+website-redesign)
>>>>
>>>> I do of course realize that every library is different, but I'm
hoping
>>>> that any information you all might be able to provide could help get
>>>> the juices flowing.
>>>>
>>>> Thanks for your help in advance.
>>>> Rosalyn
>>>>
>>>> Rosalyn
>>>>
>>>>
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