LISTSERV mailing list manager LISTSERV 16.5

Help for CODE4LIB Archives


CODE4LIB Archives

CODE4LIB Archives


CODE4LIB@LISTS.CLIR.ORG


View:

Message:

[

First

|

Previous

|

Next

|

Last

]

By Topic:

[

First

|

Previous

|

Next

|

Last

]

By Author:

[

First

|

Previous

|

Next

|

Last

]

Font:

Monospaced Font

LISTSERV Archives

LISTSERV Archives

CODE4LIB Home

CODE4LIB Home

CODE4LIB  February 2010

CODE4LIB February 2010

Subject:

Re: change management system

From:

Gregory Jansen <[log in to unmask]>

Reply-To:

Code for Libraries <[log in to unmask]>

Date:

Thu, 11 Feb 2010 09:41:47 -0500

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (112 lines)

It suppose it is important to note the distinction between bug and
feature tracking (software dev) and change management tracking
(incident, problem, change) for production systems. I think of those as
pretty different activities.

Bug and feature tracking is closely tied to development work. Things
like TRAC and Redmine give you a nice integration with your code
repository and help with grouping tickets into schedules and software
components.

Change management systems, as I understand it, are mostly about managing
configurations, i.e. a change might be a set of hardware upgrades or the
deploy of a new software release. This is mostly about tracking known
good configurations and coordinating change across an infrastructure. I
don't have any great examples of software for it. In many places I
think CM consists of strong procedures and a wiki or documentation system.

Greg

____
Greg Jansen
Digital Repository Developer
University of North Carolina at Chapel Hill

On 02/11/2010 09:03 AM, Rick Johnson wrote:
> To follow-up Pascal's note. I look at the combination of dotproject and Mantis as the ability to cover wider spectrum of work in one interface. We were looking to have a user dashboard that covers most of their tasks. We were able to get this by integrating dotproject and mantis. Now we login to dotproject and see everything. dotproject covers project specific efforts, but it is always a challenge to capture day-to-day tasks for systems already in Production that need maintenance. We enter maintenance tasks into Mantis. Then by integrating the two, we are now able to have maintenance tasks (enhancements, fixes, etc) along with project efforts in the same interface making it easier to track and plan for future efforts.
>
> Mantis is OSS that is written originally for bug tracking for software, but it can be much more than that. We are using a customizable field called Category that defines the type of issue (I think of it more generically as a request). You can also have different lists per "Projects" in Mantis (I am treating a project in Mantis as just a resource/system we support). So you can have a list such as enhancement request, bug, data change, etc. for software and for other things like system adminstration you could have os patch, data change, network configuration, etc.
>
> You can also define release bundles for each project by tying issues to releases. You mentioned also approving changes to systems. Within Mantis there are a few queues:
>
> -new
> -feedback
> -acknowledged
> -confirmed
> -assigned
> -resolved
> -closed
>
> The confirmed state is intended to mean that the person assigned confirms they need any information necessary to implement the change. So this can be an indication that something is approved. There is another field called Resolution that could be used as documentation for rejecting something. Basically, something always goes to resolved when complete and it could be either:
>
> fixed,
> unable to reproduce
> not fixable
> duplicate
> no change required
> suspended
> won't fix
>
> I have not tried editing that list, but I am sure it could be done if something is missing.
>
> One other dividend I see of using a system like Mantis is once you being tracking everything there you now have an inventory of all the services/systems that your group supports.
>
> Thanks,
> Rick
> --
> ----------------------------------------------------------
> Rick Johnson
> Systems Analyst Manager, Digital Library Applications and Local Programming Unit
> Library Information Systems
> University of Notre Dame
> Michiana Academic Library Consortium
> Notre Dame, IN USA 46556
> http://www.library.nd.edu
> 574-631-1086
> ------------------------------------------------------------
> ________________________________________
> From: Code for Libraries [[log in to unmask]] On Behalf Of Pascal Calarco [[log in to unmask]]
> Sent: Thursday, February 11, 2010 8:50 AM
> To: [log in to unmask]
> Subject: Re: [CODE4LIB] change management system
>
> Hi David --
>
> We've recently started using Mantis (http://www.mantisbt.org/) amd have
> integrated this with dotProject (http://www.dotproject.net/). The nice
> thing about this is that you can use it to open up a new ticket and then
> promote it eventually to be its own new project.
>
> Mantis is pretty focused on providing a bug tracking/change management
> for software development, but the templates can be edited so that one
> could use this as a more general trouble ticket system.
>
> - pascal
>
> ------------------------------------
> Pascal Calarco
> Head, Library Information Systems
> Hesburgh Libraries of Notre Dame
> University of Notre Dame /
> Michiana Academic Library Consortium
> Notre Dame, IN USA
> http://www.library.nd.edu/
> -------------------------------------
>
> On 02/10/2010 06:59 PM, Walker, David wrote:
>
>> Can anyone here recommend an open source system for "change management"?
>>
>> Not version control, per se. But the process of requesting, reviewing, and approving changes to production systems.
>>
>> Does Trac fit into this category?
>>
>> --Dave
>>
>> ==================
>> David Walker
>> Library Web Services Manager
>> California State University
>> http://xerxes.calstate.edu
>>
>

Top of Message | Previous Page | Permalink

Advanced Options


Options

Log In

Log In

Get Password

Get Password


Search Archives

Search Archives


Subscribe or Unsubscribe

Subscribe or Unsubscribe


Archives

March 2024
February 2024
January 2024
December 2023
November 2023
October 2023
September 2023
August 2023
July 2023
June 2023
May 2023
April 2023
March 2023
February 2023
January 2023
December 2022
November 2022
October 2022
September 2022
August 2022
July 2022
June 2022
May 2022
April 2022
March 2022
February 2022
January 2022
December 2021
November 2021
October 2021
September 2021
August 2021
July 2021
June 2021
May 2021
April 2021
March 2021
February 2021
January 2021
December 2020
November 2020
October 2020
September 2020
August 2020
July 2020
June 2020
May 2020
April 2020
March 2020
February 2020
January 2020
December 2019
November 2019
October 2019
September 2019
August 2019
July 2019
June 2019
May 2019
April 2019
March 2019
February 2019
January 2019
December 2018
November 2018
October 2018
September 2018
August 2018
July 2018
June 2018
May 2018
April 2018
March 2018
February 2018
January 2018
December 2017
November 2017
October 2017
September 2017
August 2017
July 2017
June 2017
May 2017
April 2017
March 2017
February 2017
January 2017
December 2016
November 2016
October 2016
September 2016
August 2016
July 2016
June 2016
May 2016
April 2016
March 2016
February 2016
January 2016
December 2015
November 2015
October 2015
September 2015
August 2015
July 2015
June 2015
May 2015
April 2015
March 2015
February 2015
January 2015
December 2014
November 2014
October 2014
September 2014
August 2014
July 2014
June 2014
May 2014
April 2014
March 2014
February 2014
January 2014
December 2013
November 2013
October 2013
September 2013
August 2013
July 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
December 2012
November 2012
October 2012
September 2012
August 2012
July 2012
June 2012
May 2012
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
March 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
December 2006
November 2006
October 2006
September 2006
August 2006
July 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006
December 2005
November 2005
October 2005
September 2005
August 2005
July 2005
June 2005
May 2005
April 2005
March 2005
February 2005
January 2005
December 2004
November 2004
October 2004
September 2004
August 2004
July 2004
June 2004
May 2004
April 2004
March 2004
February 2004
January 2004
December 2003
November 2003

ATOM RSS1 RSS2



LISTS.CLIR.ORG

CataList Email List Search Powered by the LISTSERV Email List Manager