Hi David --

We've recently started using Mantis (http://www.mantisbt.org/) amd have 
integrated this with dotProject (http://www.dotproject.net/).  The nice 
thing about this is that you can use it to open up a new ticket and then 
promote it eventually to be its own new project.

Mantis is pretty focused on providing a bug tracking/change management 
for software development, but the templates can be edited so that one 
could use this as a more general trouble ticket system.

   - pascal

------------------------------------
Pascal Calarco
Head, Library Information Systems
Hesburgh Libraries of Notre Dame
University of Notre Dame /
Michiana Academic Library Consortium
Notre Dame, IN USA
http://www.library.nd.edu/
-------------------------------------

On 02/10/2010 06:59 PM, Walker, David wrote:
> Can anyone here recommend an open source system for "change management"?
>
> Not version control, per se.  But the process of requesting, reviewing, and approving changes to production systems.
>
> Does Trac fit into this category?
>
> --Dave
>
> ==================
> David Walker
> Library Web Services Manager
> California State University
> http://xerxes.calstate.edu