Thanks to everyone who responded.  The comments have been very helpful!

Is anyone using RT? [1]

Also, I'm curious how many academic libraries are following a formal change management process?  

By that, I mean: Do you maintain a strict separation between developers and operations staff (the people who put the changes into production)?  And do you have something like a Change Advisory Board that reviews changes before they can be put into production?

Just as background to these questions: 

We've been asked to come-up with a change management procedure/system for a variety of academic technology groups here that have not previously had such (at least nothing formal).  But find the process that the "business" (i.e., PeopleSoft ) folks here follow to be a bit too elaborate for our purposes.  They use Remedy.

--Dave

[1] http://bestpractical.com/rt

==================
David Walker
Library Web Services Manager
California State University
http://xerxes.calstate.edu
________________________________________
From: Code for Libraries [[log in to unmask]] On Behalf Of Mark A. Matienzo [[log in to unmask]]
Sent: Thursday, February 11, 2010 5:47 AM
To: [log in to unmask]
Subject: Re: [CODE4LIB] change management system

I'm inclined to say that any sort of tracking software could be used
for this - it's mostly an issue of creating sticking with policy
decisions about what the various workflow states are, how things
become triaged, etc. I believe if you define that up front, you could
find Trac or any other tracking/issue system adaptable to what you
want to do.

Mark A. Matienzo
Digital Archivist, Manuscripts and Archives
Yale University Library