On 2/11/10 10:55 AM, Walker, David wrote:
> Thanks to everyone who responded.  The comments have been very helpful!
>
> Is anyone using RT? [1]

We do. The person implementing the change starts by adding [Change] in 
their subject header...

>
> Also, I'm curious how many academic libraries are following a formal change management process?

The state of IL requires this (given our penchant for getting in the 
news please suppress your guffaws! :-))

>
> By that, I mean: Do you maintain a strict separation between developers and operations staff (the people who put the changes into production)?  And do you have something like a Change Advisory Board that reviews changes before they can be put into production?
>

We don't have a large enough team of people to separate devs. and ops. 
but we've made it a formal process that is well documented and vetted 
with a review process.




> Just as background to these questions:
>
> We've been asked to come-up with a change management procedure/system for a variety of academic technology groups here that have not previously had such (at least nothing formal).  But find the process that the "business" (i.e., PeopleSoft ) folks here follow to be a bit too elaborate for our purposes.  They use Remedy.


Yeah we had the 2 Bob's come in to tell us about the TPS reporting etc., 
so I feel you pain although I think in the long run the State of IL will 
be the winner. I just have to remember to add that cover letter. :-)

./fxk


> [1] http://bestpractical.com/rt
>
> ==================
> David Walker
> Library Web Services Manager
> California State University
> http://xerxes.calstate.edu
> ________________________________________
> From: Code for Libraries [[log in to unmask]] On Behalf Of Mark A. Matienzo [[log in to unmask]]
> Sent: Thursday, February 11, 2010 5:47 AM
> To: [log in to unmask]
> Subject: Re: [CODE4LIB] change management system
>
> I'm inclined to say that any sort of tracking software could be used
> for this - it's mostly an issue of creating sticking with policy
> decisions about what the various workflow states are, how things
> become triaged, etc. I believe if you define that up front, you could
> find Trac or any other tracking/issue system adaptable to what you
> want to do.
>
> Mark A. Matienzo
> Digital Archivist, Manuscripts and Archives
> Yale University Library
>