Redmine would probably be a very good fit for what you want. It does
support email ticket creation.

We like Jira, but dialing it in can take a pretty substantial effort.

Cary

On Wed, Feb 22, 2012 at 9:36 AM, Cynthia Ng <[log in to unmask]> wrote:
> Hi All,
>
> We're looking at implementing an issue tracker for internal use, so
> I'm looking for recommendations.
>
> What's key:
> 1) minimal effort in install/setup i.e. ready to use out of the box
> 2) small scale is okay, we have a very small team
> 3) ideally, have an area for documentation and issue creation via email
>
> What does your institution use?
> What do you like and dislike most about it?
> Would you recommend it to others?
>
> Responses (short or detailed) would be greatly appreciated.
>
> Thanks,
> Cynthia



-- 
Cary Gordon
The Cherry Hill Company
http://chillco.com