Position grant funded through June 2013. Normal hours Monday-Friday from 8:45
am to 4:45 pm, up to 40 hours per week. Requires physical agility, with the
ability to squat, twist, and bend as needed. Ability to lift and carry weights
up to 20 lbs. required.

Associates Degree or BA preferred. Equivalent combination of education and
experience will be considered. One to two years experience with Cisco and HP
hardware running Windows Servers 2003/2008, Active Directory, Exchange 2010,
and Symantec security products. Experience supporting users running Office
2007 or higher, FilemakerPro, and Adobe products. The ideal candidate will
have a strong working knowledge of network operations and system management,
along with the ability to trouble-shoot a variety of desktop support issues
for a medium-size organization. Strong organizational and communication skills
are essential, along with a friendly, personable demeanor.

First line of contact for all users concerning daily technical issues;
escalates system or advanced issues to other IT staff as required. Provide
system management and support, including regular security patches, system
upgrades, and workstation builds. Functional support for users in a mixed
environment (Windows XP/7, MS Office 2007, IE and Firefox, and Adobe).
Hardware support for desktops, laptops, monitors, phones, printers, and mobile
devices. Provides Tech/AV setups for meetings and other library functions as
needed. Provide support via email and phone, or at user's location as needed.
Sets up and installs new servers, switches, and workstations as needed. Other
duties as assigned by the Head of Information Systems.



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