Hello All,

The library where I work is looking to update its chat services. We use Libraryh3lp, at the moment, but have recently had some issues with it lagging and slowing down the whole site. 

I am interested in hearing opinions on any of the services below as well as any other services not listed: 

A list of chat services I found being used at other libraries:
-Libanswers and libchat (springshare)
-Libraryh3lp
-Question Point
-Confluence
-Various IM options (AOL, gchat, Yahoo, microsoft instant messager)
-Velaro
-Mycustomercloud.com

A list of chat services that may or may not be used by any libraries:
-imo.im
-Trillian Web
-Nimbuzz


Thank you,

Mark