The library where I work is looking to update its chat services. We use Libraryh3lp, at the moment, but have recently had some issues with it lagging and slowing down the whole site.
I am interested in hearing opinions on any of the services below as well as any other services not listed:
A list of chat services I found being used at other libraries:
-Libanswers and libchat (springshare)
-Various IM options (AOL, gchat, Yahoo, microsoft instant messager)
A list of chat services that may or may not be used by any libraries: