We just switched from h3lp to LibChat.  That was facilitated by also
recently going live with LibAnswers.  There was some confusion at first, as
with any change...but over all the response from librarians has been not
negative (can't really say "positive").  If you're using LibAnswers, I
think it's a good service to add on.  We use QuestionPoint for when we
don't have reference hours.  We have Confluence, but we don't use it in a
patron-facing manner.

Pat


On Thu, Nov 15, 2012 at 6:06 AM, Mark Baumer <[log in to unmask]> wrote:

> Hello All,
>
> The library where I work is looking to update its chat services. We use
> Libraryh3lp, at the moment, but have recently had some issues with it
> lagging and slowing down the whole site.
>
> I am interested in hearing opinions on any of the services below as well
> as any other services not listed:
>
> A list of chat services I found being used at other libraries:
> -Libanswers and libchat (springshare)
> -Libraryh3lp
> -Question Point
> -Confluence
> -Various IM options (AOL, gchat, Yahoo, microsoft instant messager)
> -Velaro
> -Mycustomercloud.com
>
> A list of chat services that may or may not be used by any libraries:
> -imo.im
> -Trillian Web
> -Nimbuzz
>
>
> Thank you,
>
> Mark
>