LISTSERV mailing list manager LISTSERV 16.5

Help for CODE4LIB Archives


CODE4LIB Archives

CODE4LIB Archives


CODE4LIB@LISTS.CLIR.ORG


View:

Message:

[

First

|

Previous

|

Next

|

Last

]

By Topic:

[

First

|

Previous

|

Next

|

Last

]

By Author:

[

First

|

Previous

|

Next

|

Last

]

Font:

Proportional Font

LISTSERV Archives

LISTSERV Archives

CODE4LIB Home

CODE4LIB Home

CODE4LIB  January 2013

CODE4LIB January 2013

Subject:

Job: Discovery Solutions Catalog Specialist at EBSCO Publishing

From:

[log in to unmask]

Reply-To:

Code for Libraries <[log in to unmask]>

Date:

Mon, 28 Jan 2013 01:44:12 -0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (82 lines)

The Discovery Solutions Catalog Specialist is responsible for providing all
aspects of support (including but not limited to creating, testing,
customizing, and providing customer support) for EBSCO Publishing's loading of
custom institution databases such as customer catalogs and institutional
repositories as part of EBSCO Discover Service (EDS) and OPAC on EBSCOhost.

  
Primary Responsibilities:

  
Support EDS custom institution databases and customers by providing initial
set-up, and continued support. Initial set-up and support may include but is
not limited to:

  * Working closely with EBSCO Publishing Team members and the customer to obtain all necessary set-up information
  * Mapping customer catalog fields to EP field definitions
  * Development of custom mapping
  * QA testing
  * Working with Production and Database Designer
  * Maintain documentation on custom institution databases support processes, including creating internal and external FAQ's as needed
  * Respond to all customer queries within 24-48 hours and document all communications in NetCRM
  * Work closely with the Discovery Solutions Coordinator and/or Sales to provide support for questions pertaining to EBSCO Publishing's Discovery Solutions Services, such as EBSCO Discover Service (EDS), OPAC on EBSCOhost, EBSCOhost Integrated Search (EHIS), and AtoZ with Link Source
  * Assist in training team members as necessary
  * Assist Customer Relations team with workflow as necessary
  * Understand the technical environment, products serviced and systems used at EBSCO Publishing, and by our customers
  * Other areas of responsibility as deemed necessary for the proper support of customers and EBSCO Publishing's Discovery Solutions Services, such as EBSCO Discover Service (EDS), OPAC on EBSCOhost, EBSCOhost Integrated Search (EHIS), and AtoZ with Link Source
Requirements:

  * Bachelors Degree, or comparable work experience
  * Microsoft Requirements:
  * Excel: 1+ to 2 years required
  * Outlook: 1+ to 2 years required
  * PowerPoint: >1 year required
  * Word: 1+ to 2 years required
Preferred Qualifications:

  * Experience in data analysis and processing strongly preferred
  * MLS or MLIS preferred
  * Library industry related experience a plus
  * 1-2 years experience supporting customers using Web-based services, preferred
  * XML familiarity a plus
  * Excellent verbal and written communication
  * Positive attitude & team player
  * Excellent time management, multi-tasking, strong analytical abilities, and proven troubleshooting skills
About EBSCO Publishing: What We Offer

  
EBSCO Publishing is a leading provider of research databases for public
libraries, colleges, universities, schools, hospitals, medical institutions,
corporations and government institutions worldwide. The EBSCO Publishing
Campus is located in Ipswich, Massachusetts along the banks of the Ipswich
River. We are just minutes from the MBTA train stop and we provide 75%
commuter rail reimbursement. EBSCO Publishing offers a competitive employee
benefits package including Blue Cross Blue Shield health insurance, dental
insurance, vision, short and long term disability, life insurance, and a
retirement savings & profit sharing plan. Considered one of the top places to
work in Massachusetts, EBSCO Publishing also offers a subsidized cafeteria,
free coffee, an on-site fitness center with classes, and tuition
reimbursement.

  
About the Customer Satisfaction Department

  
When you join EBSCO Publishing as a Discovery Solutions Catalog Specialist,
you will contribute your skills to the Customer Satisfaction Department in
Ipswich, MA. This department provides technical support,
relationship management and customer training. Other
professionals working in the Customer Satisfaction Department include
technical support representatives, customer account specialists, operations
support, training specialists, catalog specialists and more.

  
Please apply online at www.ebscohost.com/careers1/jobs.php?detail=8914.

  
EBSCO Publishing is an equal opportunity employer and welcomes diversity in
the workplace. EOE M/F/H/V



Brought to you by code4lib jobs: http://jobs.code4lib.org/job/5831/

Top of Message | Previous Page | Permalink

Advanced Options


Options

Log In

Log In

Get Password

Get Password


Search Archives

Search Archives


Subscribe or Unsubscribe

Subscribe or Unsubscribe


Archives

November 2019
October 2019
September 2019
August 2019
July 2019
June 2019
May 2019
April 2019
March 2019
February 2019
January 2019
December 2018
November 2018
October 2018
September 2018
August 2018
July 2018
June 2018
May 2018
April 2018
March 2018
February 2018
January 2018
December 2017
November 2017
October 2017
September 2017
August 2017
July 2017
June 2017
May 2017
April 2017
March 2017
February 2017
January 2017
December 2016
November 2016
October 2016
September 2016
August 2016
July 2016
June 2016
May 2016
April 2016
March 2016
February 2016
January 2016
December 2015
November 2015
October 2015
September 2015
August 2015
July 2015
June 2015
May 2015
April 2015
March 2015
February 2015
January 2015
December 2014
November 2014
October 2014
September 2014
August 2014
July 2014
June 2014
May 2014
April 2014
March 2014
February 2014
January 2014
December 2013
November 2013
October 2013
September 2013
August 2013
July 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
December 2012
November 2012
October 2012
September 2012
August 2012
July 2012
June 2012
May 2012
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
March 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
December 2006
November 2006
October 2006
September 2006
August 2006
July 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006
December 2005
November 2005
October 2005
September 2005
August 2005
July 2005
June 2005
May 2005
April 2005
March 2005
February 2005
January 2005
December 2004
November 2004
October 2004
September 2004
August 2004
July 2004
June 2004
May 2004
April 2004
March 2004
February 2004
January 2004
December 2003
November 2003

ATOM RSS1 RSS2



LISTS.CLIR.ORG

CataList Email List Search Powered by the LISTSERV Email List Manager