Thank you!!  This looks promising!  I'll take a look into this to see if this will work for us. 

Cindy 

-----Original Message-----
From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Ellen Wilson
Sent: Thursday, February 21, 2013 12:12 PM
To: [log in to unmask]
Subject: Re: [CODE4LIB] A newbie seeking input/suggestions

There was an article on this topic in issue 2 of the code4lib journal - I tried to get it done here but got shot down by systems, but it seems simple and might be what you need: http://journal.code4lib.org/articles/45

--
Ellen Knowlton Wilson
Instructional Services Librarian
Room 250, University Library
University of South Alabama
5901 USA Drive North
Mobile, AL 36688
(251) 460-6045
Please note new email address:
[log in to unmask]

On Thu, Feb 21, 2013 at 9:57 AM, Greenspun, Cindy
<[log in to unmask]>wrote:

> Hello -
>
> I'm a newbie to this listserv.  I'm not a librarian, nor am I a coder.   I
> primarily do systems related work with our library management system, 
> run SQL reports as needed and project management.  I also work for 
> Access Services and even though I'm considered IT, I'm not in the 
> library IT department.  This is a new position in my department and 
> we're still figuring things out as we go along.
>
> I work in one of the many libraries at Yale University.  In the 
> department I work in, we have three busy service points - two 
> circulation desks and a privileges/registration office.  There are 
> about 50/60 staff members and roughly 50+ student employees who rotate 
> at these service points.  There are times when there are students who 
> are late reporting to a service point, no-shows, or suddenly there's a 
> long line and only one person at a staffed service desk.  At a meeting 
> recently, I was listening to a work leader lament how, if she is the 
> only person there, she is just too busy to make a phone call or send an email asking for help - a common occurrence.
>  After I heard her, I wondered how possible it would be to create some 
> sort of desktop 'app'.  One that requires only one click and is smart 
> enough to know its service desk location and is sent to the right 
> folks who could come assist right away, upon demand.  These would be 
> on Windows workstations.
>
> Recently, I've seen many encouraging responses to the latest 'getting 
> started...' emails and feel motivated to write to this listserv as I'm 
> eager to learn and to try to do this myself.  I hope that this will be 
> a simple enough project for me but I'm just not sure where to start or 
> what I should be looking at.  So, here I am, not a librarian, nor a 
> coder.  I write to this listserv seeking suggestions, ideas and 
> encouragement.  :)
>
> Thank you -
> Cindy
>