Support Analyst/Customer Support positions for library automation vendor.
Duties include (but not limited to), providing product support and
responding to customer incident reports; clarifying and documenting issues;
investigating problems and searching for solutions; escalating issues to
next level (Technical Support Analyst) if problem cannot be resolved.

Qualifications:

Bachelor's degree required; MLIS or equivalent highly desired
Excellent verbal and written communication skills with superior customer
service experience
Strong troubleshooting and problem solving skills
Ability to work under pressure and multitask in a fast paced environment
Library experience highly desired
Knowledge of Unix and/or Oracle desired


For immedate consideration, please reply with MS Word resume attached.

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AIM Staffing, Inc.
www.aimusa.com
877-965-7900