Scott,

Just curious if anyone has any thoughts about this possibility (I already
> know it's not practical): Can I automatically forward to a database all
> emails sent to a specific email address? I've seen proprietary things like
> Email2DB, but is there a simple open source alternative?
>


> So I would create a simple email address (say, [log in to unmask]) to give to
> patrons (vs. pushing them to a site to fill out a PHP form), but I want to
> avoid using an email alias that will push all new emails into all alias
> members' email boxes. The admin site method then would allows loggers-in to
> claim new emails and others then to see them as 'read'.
>

This sound like exactly what a ticketing system like OTRS (otrs.com), or RT
(http://bestpractical.com/rt/) does, when boiled down to its essentials. A
ticketing system will also allow users to track their requests in some sort
of interface, which might be of benefit.

Regards,
Jared

-- 
Jared Camins-Esakov
Bibliographer, C & P Bibliography Services, LLC
(phone) +1 (917) 727-3445
(e-mail) [log in to unmask]
(web) http://www.cpbibliography.com/