Thanks, everyone for your examples and suggestions.  Super helpful.

Andrew


On Thu, Oct 31, 2013 at 12:42 AM, Ranti Junus <[log in to unmask]> wrote:

> Our library has a User Experience group. This is not a unit, but consists
> of 4 people whose part of work is related to user experience. This group's
> main focus primarily on the online experience: website, catalog,
> e-resources, and accessibility. We did quite a number of usability tests,
> shared the results with the stake holders, and recommended the changes. The
> changes that we recommended on our web presence tend to be small. The idea
> is not to do big change where it's very noticeable, but make it incremental
> so users won't get disoriented. Hence the frequent tests. For the
> accessibility part, I hired a blind student to assist me assessing our web
> presence and e-resources.
>
> We just hired a dedicated user experience librarian whose work would also
> include customer service assessments and user space area.
>
>
> ranti.
>
>
> On Wed, Oct 30, 2013 at 11:24 AM, Andrew Darby <[log in to unmask]
> >wrote:
>
> > Hello, all.  This is perhaps a bit off-topic, but I was wondering how
> many
> > of you have a dedicated usability person as part of your development
> team.
> > Right now, we have a sort of ad hoc Usability Team, and I'd like to make
> a
> > pitch for hiring someone who will have the time and inclination to manage
> > this effort more effectively.
> >
> > Anything you'd care to share (on-list or off-) would be welcome.  I'm
> > especially curious about whether or not this is a full-time
> responsibility
> > for someone in your organization or if it's shared with another job
> > function; if you find this position is working out well or you wish you'd
> > spent the money on more robots instead; where this person resides in your
> > org chart; what sort of qualifications you looked for when hiring; etc.
> >
> > Thanks,
> >
> > Andrew
> >
> > --
> > Andrew Darby
> > Head, Web & Emerging Technologies
> > University of Miami Libraries
> >
>
>
>
> --
> Bulk mail.  Postage paid.
>



-- 
Andrew Darby
Head, Web & Emerging Technologies
University of Miami Libraries