Senior Systems Administrator
ProQuest
Ann Arbor
ProQuest is seeking a Sr. Systems Administrator.
The Senior Systems Administrator in the ProQuest Cloud and Virtual
Infrastructure Engineering team is responsible for hands-on design and
development of infrastructure components and deployment tools for ProQuest's
products in both on-premise VMware infrastructure as well as Amazon
AWS. This role is expected to participate in the planning
and development of software products, infrastructure, and tooling. This
position also provides onsite and on-call support (up to 24x7) of all aspects
of the supported IT systems in a mission-critical, revenue generating, and
multi-million dollar operating environment. The incumbent has full
responsibility and authority to resolve complex system problems from the
identification of the problem through its final resolution.
Some of what you'll be doing:
Guarantees the availability and efficiency of ProQuest's Virtual and Cloud
infrastructure. Possess the ability to work under pressure and during
"off-hours" to resolve technical problems, which result in system downtime or
degraded service. Support and enhance the virtualization, converged
infrastructures, and Cloud deployments supporting ProQuest's online systems
including VMware vSphere 4/5, Cisco UCS, and Amazon AWS
Develop standards, architectures, and procedures to support the utilization of
Cloud infrastructure services to augment ProQuest's capabilities. Must be an
independent, self-motivated, detailed oriented and highly organized individual
with strong research and problem solving skills capable of managing multiple
complex tasks and quickly adapting to changing priorities
Proactively develop automated procedures for the ongoing support of systems
including any training and support necessary to turn these procedures over to
other teams for ongoing fulfillment
Monitor systems to insure that automated and manual activities complete
successfully, perform planned and unplanned changes in the production
environment, provide support for after hours maintenance activities in the
production environment. Lead or work as a technical member of project teams
which will recommend the proper course of action for the proactive fulfillment
of ProQuest's current and future business system's needs
Manage the relationship between vendor Technical Staff and ProQuest Work
with vendors and other IT groups to resolve issues
What you'll need to be successful:
6+ years experience supporting and managing changes in a 24x7 online
production environment.
6+ years experience in supporting UNIX Systems (Solaris, RedHat Linux).
Demonstrated knowledge of all of the following: Virtualization, TCP/IP, NFS,
SAN Storage, troubleshooting multitiered client server systems (preferably
centric around VMware, HP Proliant and Cisco UCS servers).
Direct experience engineering, managing, and supporting Virtualized
infrastructures such as VMware, Xen, KVM, or Amazon AWS.
Extensive experience developing infrastructure automation tools and processes.
Experience with Puppet, Chef, or other configuration management and deployment
tools
Experience architecting and supporting applications on public cloud providers
such as Amazon AWS.
Programming and Shell scripting skills: (Some or all) Python, Ruby, PERL, ksh,
bash, csh, C/C++
Experience managing or working on large projects including large shifts in
technology.
Ability to clearly communicate complex issues, problems and ideas to team
members and external department customers
Familiarity with the components that comprise an online service infrastructure
including UNIX and Windows servers, hubs, routers, data circuits and
applications.
2+ years' experience providing 24 x 7 on-call support for highly complex
distributed systems consisting of application, relational databases, multiple
servers and network components
Excellent problem solving and fault diagnosis skills, especially for large
complex systems.
Ability to work independently and in a team environment generating trust and
building alliances with co-workers.
Ability to work well under critical time constraints and pressure.
Excellent interpersonal and communications skills.
Ability to coordinate and prioritize many simultaneous projects and interrupt
driven activity simultaneously.
Ability to work effectively across department boundaries
Ability to demonstrate high integrity and excellent judgment.
Ability to assess risk and make timely decisions.
Previous experience in a 24 x 7 support pager rotation
Bonus Points!
Professional certification with RedHat, VMware, HP Proliant, Cisco UCS
Go tohttp://www.proquest.com/en-
US/aboutus/careers/careers.shtml to apply directly.
Here's what you want to know about ProQuest:
Fantastic people: Where smart is the norm and unique is
welcome
Fun location: Restaurants all around, within walking distance to Briarwood
Mall, and approximately 3 miles from Downtown Ann Arbor.
Great benefits: On-site events, flexible
scheduling and wellness programs, plus Bike to work benefits.
Awesome office environment: Nice office, jeans are the norm
and unlimited complimentary coffee and tea for the caffeine craved
Amazing company: Annual compensation reviews, generous
bonuses, along with being voted as one of the Top Places to Work by Detroit
Free Press, three years in a row!
About ProQuest
ProQuest connects people with vetted, reliable information. We provide
seamless access to and navigation of more than 125 billion digital pages of
the world's scholarship, delivering it to the desktop and into the workflow of
serious researchers in multiple fields, from arts, literature, and social
science to general reference, business, science, technology, and medicine. The
company is currently rolling out the all-new ProQuest® platform, which moves
beyond navigation to empower researchers to use, create, and share content--
accelerating research productivity.
If this position isn't quite your fit, check out our other positions posted on
our "Career" page under About Us. ProQuest's corporate
office is located in Ann Arbor, MI. www.Proquest.com
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