Spice works is what I currently use as well. Its free, very stabile and
simply to setup. I have been using it for about 7 years with no trouble.

On 3/24/14, 1:01 PM, "Riley Childs" <[log in to unmask]> wrote:

>Spiceworks works wonders ;)
>
>Riley Childs
>Junior
>IT Admin
>email: [log in to unmask]
>office: +1 (704) 537-0031 x101
>cell: +1 (704) 497-2086
>
>Please Think Before Hitting Reply All
>I Do Web Design! RileyChilds.net/services
>________________________________________
>From: Code for Libraries [[log in to unmask]] On Behalf Of Jenny
>Jing [[log in to unmask]]
>Sent: Monday, March 24, 2014 11:43 AM
>To: [log in to unmask]
>Subject: [CODE4LIB] A ticketing system for internal troubleshooting
>purpose
>
>Hi, All:
>
>We are in the process of replacing our internal ticketing system. We need
>it to be web-based, and staff can attach screenshots when they report an
>issue, and we can run reports to get the usage statistics.
>
>We also want to use it as a reference question knowledge base in the
>future if the system is flexible for us to customize.
>For example, users can send us questions and we can keep track of what
>kind of questions we get, who is working on it, etc.
>
>It could be an open source or commercial tool.
>
>Does anyone know of something which is good to use?
>
>Thanks.
>
>Jenny
>
>Jenny Jing
>Information Systems Librarian
>Discovery Systems
>Queen's University Library
>Kingston ON, K7L 5C4
>[log in to unmask]
>613-533-6000 x 75302