Hi Ranti,

We mostly used the data as part of our content audit, seeing what we needed
to add/remove/collect together in one place on the new site. Sometimes five
questions was enough, depending on the content, but usually I grouped them
into larger categories if I could. "Do you have NVIVO?" three times plus
"Where can I find STATA?" nine times plus a couple questions about SPSS
told us we needed a page explaining what software we had on all of our
computers. (yeah, yeah, I know we should have had it already). For printing
it was hundreds of questions about jams, and color printing, and
large-format printing.

The process essentially consisted of me marking up and sorting
spreadsheets; a larger school might want to automate that....

Does that answer your question?

Chris Strauber


On Thu, Mar 6, 2014 at 5:21 PM, Ranti Junus <[log in to unmask]> wrote:

> Hi Chris,
>
> I'm curious about your analysis re. when the data would start influencing
> the redesign process. E.g does 5 queries about a certain topic enough to
> warrant the redesign, etc.
>
> Mind elaborate that a bit?
>
>
> thanks,
> ranti.
>
>
> On Thu, Mar 6, 2014 at 1:53 PM, Chris Strauber <[log in to unmask]>
> wrote:
>
> > Most welcome--please post back your results if you find anything you're
> > happy with.
> >
> > Chris
> >
> >
> > On Thu, Mar 6, 2014 at 10:30 AM, Collie, Aaron <[log in to unmask]
> > >wrote:
> >
> > > Yes, we do use DeskTracker for reference stats, but I would say this is
> > > more of a "what actually happened" rather than a "what didn't happen,
> but
> > > could have, and here is a tally mark for it."
> > >
> > > Certainly possible with the system we have, I'm just thinking a more
> > > generally.
> > >
> > > Thanks for the thoughts, Chris.
> > >
> > > -Aaron
> > > ________________________________________
> > > From: Code for Libraries [[log in to unmask]] on behalf of Chris
> > > Strauber [[log in to unmask]]
> > > Sent: Thursday, March 06, 2014 10:20 AM
> > > To: [log in to unmask]
> > > Subject: Re: [CODE4LIB] Tallying needs
> > >
> > > We've used our LibAnswers (reference and service desk) and LibAnalytics
> > > (instruction) data to inform our website redesign process in pretty
> much
> > > exactly that way. I did it pretty roughly, with spreadsheets and some
> > > by-hand analysis, but the data would also be pretty susceptible to
> > > scripting for a school or library with more transactions. Your
> reference
> > > and instruction folk are probably keeping internal stats in some form
> you
> > > could use for that.
> > >
> > > Chris Strauber
> > > Instructional Design Coordinator
> > > Tisch Library, Tufts University
> > > [log in to unmask]
> > > @cstrauber
> > >
> > >
> > > On Thu, Mar 6, 2014 at 9:54 AM, Collie, Aaron <[log in to unmask]
> > > >wrote:
> > >
> > > > Hello,
> > > >
> > > > Pardon my ignorance here, but we were discussing use cases and user
> > > > stories and noting how static they are (in our implementation of
> them)
> > > for
> > > > capturing user needs for more general library services. Im my
> > experience,
> > > > there is one story per need, and additional expressions of that
> > > particular
> > > > need don't really get "counted" to assist with prioritization.
> > > >
> > > > I'm curious if anyone has used any sort of ticketing system for a
> more
> > > > traditional library function like reference or instruction that might
> > > > "tally" expressions of need (e.g. we've heard a request for an NVIVO
> > > course
> > > > 4 times in the last semester). Maybe something like Agile or Kanban
> > > already
> > > > account for accumulation of stories or prioritization based on stats,
> > and
> > > > I'm just not aware of it?
> > > >
> > > > -Aaron
> > > >
> > > >
> > > > W. Aaron Collie
> > > > Digital Curation Librarian
> > > > MSU Libraries
> > > > tel: 517.884.0867 email: [log in to unmask]
> > > > tweet: aaroncollie site: http://staff.lib.msu.edu/collie/
> > > >
> > >
> >
>
>
>
> --
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>