At Ithaca College, we did a quick user survey that employed a pop-up. It
was up for a couple days and then I took it down because we got an email
complaining that it was annoying. By that time, we already had about 150
responses, so we actually got some decent data, but I don't plan on using a
pop-up again.

Ron Gilmour
Web Services Librarian
Ithaca College Library



On Mon, Jun 2, 2014 at 1:05 PM, Josh Wilson <[log in to unmask]> wrote:

> Has anyone implemented an online feedback or usability form that you'd
> consider successful? "Successful" as in, generated at least some minimally
> useful responses while remaining unobtrusive to users?
>
> I'm being asked about getting such a thing going on our library and digital
> collections sites. But I'm hesitant on the value. All the examples of this
> kind of thing that I've seen (e.g. various flavors of pop-up) or that have
> been suggested seem annoying, or will be ignored, or will be annoying AND
> ignored.
>
> Ideally I'd like to hear about:
>
> 1. Ways of gathering online feedback that have worked
> 2. Ways of gathering online feedback that have definitively NOT worked
>
> Thanks for your thoughts!
>
> Josh
>