Log analysis can sometimes tell you more than a survey; however it requires
clickstream analysis, and limited cognitive modeling.

User studies with eye tracking can be very revealing ( especially if you
trust a model like EZ-reader to proxy for cognitive load ).

EEG can also give very useful results, but is intrusive and distracting.

OTOH if you add a complaints button you will never lack for feedback.
(Actually, an oops command for reporting mistakes worked well in production
in the 80s at (I think ) UPenn.

Simon
On Jun 2, 2014 1:06 PM, "Josh Wilson" <[log in to unmask]> wrote:

> Has anyone implemented an online feedback or usability form that you'd
> consider successful? "Successful" as in, generated at least some minimally
> useful responses while remaining unobtrusive to users?
>
> I'm being asked about getting such a thing going on our library and digital
> collections sites. But I'm hesitant on the value. All the examples of this
> kind of thing that I've seen (e.g. various flavors of pop-up) or that have
> been suggested seem annoying, or will be ignored, or will be annoying AND
> ignored.
>
> Ideally I'd like to hear about:
>
> 1. Ways of gathering online feedback that have worked
> 2. Ways of gathering online feedback that have definitively NOT worked
>
> Thanks for your thoughts!
>
> Josh
>