HI Elizabeth,
We've had great success (some might say too much!) with Redmine, installed locally (we migrated from Trac). We're able to easily involve our colleagues in issue discussions (collaboration is very important to us). It can integrate with email (but maybe you don't want that?), and we've integrated it with our campus single sign-on. It can be used for light project management issue tracking, or for support requests (which sounds more like what you're wanting). We have non-developers who have requested Redmine projects to track their projects, so it's useful beyond just tracking website changes.

We also use the GitHub issue tracker for our one major open-source project, and it's great except when it's not flexible enough for what we want to do.

Mike
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  Mike Hagedon
  Web Development Work Team Leader
  User Experience Department
  University of Arizona Libraries
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-----Original Message-----
From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Elizabeth Leonard
Sent: Friday, July 11, 2014 6:31 AM
To: [log in to unmask]
Subject: [CODE4LIB] Software to track website changes?

Does anyone have a good way to track requests to make changes to your website(s)? I would like to be able to put in requests and be able to track if they are done and when, so there's fewer emails flying about.

E

Elizabeth Leonard
Assistant Dean of Information Technologies, Resources Acquisition and Description Seton Hall University
400 South Orange Avenue
South Orange, NJ 07079
973-761-9445