I've worked with both JIRA and Redmine. For a small team, I think Redmine
is a little easier to get going with (and free), but JIRA is very
customizable (but can take a decent amount of initial time setting it up).

Both have the capability of grabbing issues via email, so in both cases
when I worked with them, staff could fill out a form (on the intranet),
which would send information formatted a certain way (based on the form
inputs) so that they are automatically added to the relevant project and
such.

Not sure about the scheduling part. I know you can set a "due date", which
could serve as a reminder.



On Fri, Jul 11, 2014 at 9:28 AM, Jesse Martinez <[log in to unmask]>
wrote:

> I know of a few colleagues in different orgs who have had good success
> using Redmine for task delegation (issue tracking) for small internal
> projects.
>
> I've used JIRA for years and it is extremely flexible and has nice custom
> workflow controls. Like others have mentioned, it can be overkill for small
> projects, though.
>
>
> On Fri, Jul 11, 2014 at 11:33 AM, Elizabeth Leonard <
> [log in to unmask]> wrote:
>
> > What I am really looking for:
> >
> > Example: proquest updates links to its resources. I need to tell my
> people
> > to make that change and I want to be able to see that it was done- all in
> > one place. I want to put changes on a schedule: when our Gallery's
> exhibit
> > is over, I want to make sure that the proper person is notified to change
> > the image on the site that advertises the show.
> >
> > I really hate hunting through all my emails for this stuff, having to run
> > around to find people and ask them.
> >
> > We use LibGuides as our website, which has an integrated link checkers,
> so
> > I am not worried as much about that.
> >
> > Does this make sense?
> >
> > Elizabeth
> >
> > -----Original Message-----
> > From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of
> > Hagedon, Mike - (mhagedon)
> > Sent: Friday, July 11, 2014 11:29 AM
> > To: [log in to unmask]
> > Subject: Re: [CODE4LIB] Software to track website changes?
> >
> > HI Elizabeth,
> > We've had great success (some might say too much!) with Redmine,
> installed
> > locally (we migrated from Trac). We're able to easily involve our
> > colleagues in issue discussions (collaboration is very important to us).
> It
> > can integrate with email (but maybe you don't want that?), and we've
> > integrated it with our campus single sign-on. It can be used for light
> > project management issue tracking, or for support requests (which sounds
> > more like what you're wanting). We have non-developers who have requested
> > Redmine projects to track their projects, so it's useful beyond just
> > tracking website changes.
> >
> > We also use the GitHub issue tracker for our one major open-source
> > project, and it's great except when it's not flexible enough for what we
> > want to do.
> >
> > Mike
> > -------------------------------------------------------------------
> >   Mike Hagedon
> >   Web Development Work Team Leader
> >   User Experience Department
> >   University of Arizona Libraries
> >   [log in to unmask]
> > -------------------------------------------------------------------
> >
> > -----Original Message-----
> > From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of
> > Elizabeth Leonard
> > Sent: Friday, July 11, 2014 6:31 AM
> > To: [log in to unmask]
> > Subject: [CODE4LIB] Software to track website changes?
> >
> > Does anyone have a good way to track requests to make changes to your
> > website(s)? I would like to be able to put in requests and be able to
> track
> > if they are done and when, so there's fewer emails flying about.
> >
> > E
> >
> > Elizabeth Leonard
> > Assistant Dean of Information Technologies, Resources Acquisition and
> > Description Seton Hall University
> > 400 South Orange Avenue
> > South Orange, NJ 07079
> > 973-761-9445
> >
>
>
>
> --
>
> Jesse Martinez
> Web Services Librarian
> O'Neill Library, Boston College
> [log in to unmask]
> 617-552-2509
>