I'm a big fan of Johanna Rothman: http://www.jrothman.com/ 
Most of her writing centers on teams, project management, and hiring in technology.  It doesn't always translate easily to our glacial, resource-strapped academic environments though.

Jason

Jason Stirnaman
Lead, Library Technology Services
University of Kansas Medical Center
[log in to unmask]
913-588-7319

On Jul 3, 2014, at 1:45 PM, Hagedon, Mike - (mhagedon) <[log in to unmask]> wrote:

> Code4Lib is awesome. I probably wouldn't have thought to ask Mike's question here, but I just bought Leading Snowflakes because of Francis' answer. Thanks!
> 
> Mike
> 
> -----Original Message-----
> From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Francis Kayiwa
> Sent: Friday, May 02, 2014 5:35 AM
> To: [log in to unmask]
> Subject: Re: [CODE4LIB] Recommendations for IT Department Management Resouces
> 
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
> 
> On 5/2/2014 8:25 AM, Michael Beccaria wrote:
>> I'm looking for resources on managing IT departments and 
>> infrastructure in an academic environment. Resources that go over high 
>> level organization stuff like essential job roles, policies, standard 
>> operating procedures, etc.? Anyone know of any good resources out 
>> there that they consider useful or essential?
> 
> 
> I quite enjoyed reading this book -it comes with video packages etc.,- and I wish it on all my past and future managers. ;-)
> 
> http://leadingsnowflakes.com/
> 
> Cheers,
> ./fxk
> 
> - --
> Sent from a computer using a keyboard and software.
> -----BEGIN PGP SIGNATURE-----
> Version: GnuPG v2.0.22 (MingW32)
> Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/
> 
> iQEcBAEBAgAGBQJTY5DvAAoJEOptrq/fXk6MxEUH/1vphJKTUegBG3VTims0FFYD
> FHtlPK2i/venSKOpcmCxwQESCiDPgLO4oiUeXe6MecjaxdGEWv00GHoDASfmhTTQ
> pKpFRGHo3kLM80ZdaeuHFfk/EO+N/sb8KGAohStaul9ZJvYUtiL0ItnaZsg4fMbv
> qu/wpEG/9+gJYZho8WFUe5jSc4yDOPiVdo74f0OkyNaNFhjFwz8147WpqoveAnuS
> Qsf1LkaTSJgkcoAfENARrw5nKCnj8dZQXYbxq/hBD6h/FvbduyOn8+M5seL6Wsco
> YwNcLNuSKFcp+aV+QE/jIshhdIBiZG/qfEaZbWUCb5uwpnlSs8+/3iG5hK45Uz8=
> =/Gwp
> -----END PGP SIGNATURE-----