I'm not sure what all is in LibAnswers, but SubjectsPlus has a talkback
module for publicly answering questions from patrons, e.g.,

http://library.miami.edu/sp/subjects/talkback.php

and then an FAQ module, e.g.,

http://library.miami.edu/sp/subjects/faq.php

which is sprinkled with things that we think might be useful to patrons.



On Mon, Sep 15, 2014 at 1:55 PM, Jonathan Bloy <[log in to unmask]> wrote:

> The new version of LibAnswers (we're currently playing around with a v2
> beta site) allows for separate knowledgebases, you can also set a
> knowledgebase to only be accessible by certain groups.  In our LA v2 beta
> site, we've set up a group for library staff FAQs.
>
>
> --
> Jonathan Bloy
> Librarian, Head of Digital Initiatives
> Edgewood College
> Madison, Wisconsin
> http://library.edgewood.edu
>
>
>
> -----Original Message-----
> From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of
> Kim, Bohyun
> Sent: Friday, September 12, 2014 9:42 AM
> To: [log in to unmask]
> Subject: [CODE4LIB] Open source alternative to LibAnswers as the library
> IT KB for library staff?
>
> Hi all
>
> Does anyone have a suggestion for the free open-source Q/A board + easily
> searchable KB comparable to LibAnswers? We already have LibAnswers for
> patrons. This is more for the library staff who submits a lot of similar or
> same questions to the Library IT help desk.
>
> It is an option to use the SharePoint Discussion Board but I am looking
> for an alternative since SP tends to get lukewarm responses from users in
> my experience.
>
> Any suggestions or feedback would be appreciated.
>
> Thanks,
> Bohyun
>



-- 
Andrew Darby
Head, Web & Emerging Technologies
University of Miami Libraries