It might be too simplistic for your needs, but you could check our
LibStats <https://code.google.com/p/libstats/>. It's not under further
development, but it works for us.
- - - - -
Edward F Spodick, IT and Services Infrastructure Manager
Hong Kong University of Science & Technology Library
[log in to unmask] tel:852-2358-6743 fax:852-2358-1043
On 15/1/15 9:25 am, Stuart A. Yeates wrote:
> I'm looking for recommendations for a structured help platform.
> By that I mean a tool by which a broad range of staff can create,
> edit, inter-link, classify and maintain a set of structured
> documentation for fixing problems and resolving issues.
> Open source, closed source and hosted solutions considered, but the
> platform must enforce structure (i.e. not a wiki); do LDAP / SAML /
> etc; decent reporting of high-use docs; and be easy to use for
> literate non-techies.
> It seems like there should be a drupal module or something for this,
> but for the life of me I can't see it (but then there are a confusing
> Pointers to accounts of other people doing similar things also readily accepted.
> ...let us be heard from red core to black sky