Eben - Thanks for the Library Simplified link, that's exactly what I was
looking for!  It seems like academic libraries have work to do to lobby our
vendors to enable us to create better / smoother user experiences.  I
suspect they won't make it easy though.

The larger issue seems to be Adobe DRM.   A white label BlueFire app seems
like a good potential solution, but it's pretty pricy and might be cost
prohibitive for a lot of libraries to adopt.  Just to license the
technology to use / interact with Adobe DRM stuff is pretty costly on its
own.  The reason the Library Simplified project seems like a promising
direction is that it's libraries taking ownership of the solution, rather
than relying on vendors to deliver apps.