I tried out a dozen or so about a year ago when we had a discussion about
it and osTicket was my favorite of those I tested.  I was ultimately out
voted in favor of a closed source product but that's how it goes......

On Monday, June 8, 2015, McCanna, Terran <[log in to unmask]>
wrote:

> We are preparing to switch from a commercial package (Numara Footprints)
> to osTicket. We looked at a number of commercial and open source products,
> and we narrowed it down to two open source products that we liked, osTicket
> and RT (RequestTracker). We installed both of those to test them out and
> all of us preferred osTicket. The features are similar in both. RT has more
> add-on modules available so if you expect to want to do heavy
> customizations, that might be a better choice, but osTicket is nicer out of
> the box and will require less configuration time.
>
>
> Terran McCanna
> PINES Program Manager
> Georgia Public Library Service
> 1800 Century Place, Suite 150
> Atlanta, GA 30345
> 404-235-7138
> [log in to unmask] <javascript:;>
>
> ----- Original Message -----
> From: "Stuart Forrest" <[log in to unmask] <javascript:;>>
> To: [log in to unmask] <javascript:;>
> Sent: Monday, June 8, 2015 5:28:59 PM
> Subject: [CODE4LIB] Hrlpdesk Software
>
> Hi
>
> Do any of you use a helpdesk ticket system? What do you use? How do you
> get on with it etc? I am particularly interested in open source software.
>
> Thanks
> Stuart
>
>
>
> ================================================================================
> Stuart Forrest PhD, LITA Member
> Library Systems Specialist
> Beaufort County Library
> 843 255 6450
> [log in to unmask] <javascript:;><mailto:[log in to unmask] <javascript:;>
> >
>
> http://www.beaufortcountylibrary.org<http://www.beaufortcountylibrary.org/
> >
>
> For Leisure, For Learning, For Life
>


-- 

Rogan Hamby, MLS, CCNP, MIA
Managers Headquarters Library and Reference Services,
York County Library System

“You can never get a cup of tea large enough or a book long enough to suit
me.”
― C.S. Lewis <http://www.goodreads.com/author/show/1069006.C_S_Lewis>