We use redmine and purchased a crm/help desk plugin which works really nice.
On Jul 1, 2015 2:50 PM, "Dean W. Armstrong" <[log in to unmask]> wrote:

> We use Bugzilla that we customized to work both in a software development
> and a helpdesk environment. We've been running it for 13 years.
>
>
> -----Original Message-----
> From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of
> Rogan Hamby
> Sent: Monday, June 08, 2015 4:42 PM
> To: [log in to unmask]
> Subject: Re: [CODE4LIB] Hrlpdesk Software
>
> I tried out a dozen or so about a year ago when we had a discussion about
> it and osTicket was my favorite of those I tested.  I was ultimately out
> voted in favor of a closed source product but that's how it goes......
>
> On Monday, June 8, 2015, McCanna, Terran <[log in to unmask]>
> wrote:
>
> > We are preparing to switch from a commercial package (Numara
> > Footprints) to osTicket. We looked at a number of commercial and open
> > source products, and we narrowed it down to two open source products
> > that we liked, osTicket and RT (RequestTracker). We installed both of
> > those to test them out and all of us preferred osTicket. The features
> > are similar in both. RT has more add-on modules available so if you
> > expect to want to do heavy customizations, that might be a better
> > choice, but osTicket is nicer out of the box and will require less
> configuration time.
> >
> >
> > Terran McCanna
> > PINES Program Manager
> > Georgia Public Library Service
> > 1800 Century Place, Suite 150
> > Atlanta, GA 30345
> > 404-235-7138
> > [log in to unmask] <javascript:;>
> >
> > ----- Original Message -----
> > From: "Stuart Forrest" <[log in to unmask] <javascript:;>>
> > To: [log in to unmask] <javascript:;>
> > Sent: Monday, June 8, 2015 5:28:59 PM
> > Subject: [CODE4LIB] Hrlpdesk Software
> >
> > Hi
> >
> > Do any of you use a helpdesk ticket system? What do you use? How do
> > you get on with it etc? I am particularly interested in open source
> software.
> >
> > Thanks
> > Stuart
>