Overview

The ILS Office is responsible for the day to day monitoring, maintenance and ongoing development of the Library’s integrated library systems platform, Sierra, which includes supporting staff system-wide with Circulation, Cataloging, Acquisitions, Serials, Electronic Resources operations, and web discovery (Encore/ Classic Catalog) platforms.

The Library Systems Analyst is responsible for and participates in the development and implementation, as well as the ongoing support and administration of the NYPL Sierra ILS.  The Library Systems Administrator collaborates with departments throughout NYPL such as Circulation, Acquisitions, Serials, Cataloging, ERM, and Customer Experience as well as within NYPL Digital, to identify and coordinate resolution of server and application-level issues in support of Library services.

Principal Responsibilities

Under the direction of the manager of the ILS system:

Controls all levels of access to the various system servers
Monitors and tracks the health of all the servers in the ILS environment
Manages system and application-level settings (e.g., logins, login workflows, loan rules, circulation parameters, Acquisitions vendor ftp)
Troubleshoots ILS system and applications-level issues
Administers access to the Postgres database portion of the ILS
Runs large scale ad hoc statistical reports and generates record updates involving hundreds of thousands or millions of records; runs regular data exports for Hathi-Trust, Collection HQ, Google
Administers third party integration with internal library partners and vendors such as Lyngsoe, 3M, HOV, OverDrive, Baker & Taylor. Lynda.com, etc.
Administers Sierra client connections and troubleshoots issues; Provides Desktop Engineering guidance when a new PC image is being created that includes Sierra
Administers Classic Catalog and Encore using webmaster and web options admin modes and also supports efforts of various digital experience groups
Sets up and manages Sierra auto notice jobs
Maintains telephone renewal and notification systems
Tests various aspects of the Sierra application after software upgrades
Trains staff in the use of all ILS module functions, including Circulation, Cataloging, Acquisitions, Serials, ERM, WebPAC & Encore administration

NYPL Core Values

Helpful
Resourceful
Curious

Minimum Qualifications

Bachelor's degree and familiarity with Integrated Library Systems or equivalent combination of education and experience
Knowledge of ILS applications, (Postgres)SQL, Windows, PC hardware and MS Office
Successfully demonstrated ability to manage multiple urgent tasks in a highly demanding environment
Very strong customer service skills
Ability to work independently and in a collaborative team environment
Strong communication skills and the ability to work well with external and internal stakeholders
Strong analytical and troubleshooting skills and capacity to understand and interpret information received from system users

Preferred Qualifications

Extensive practical knowledge of the Innovative Sierra ILS environment
Extensive practical knowledge of the Encore and WebPAC ILS discovery products
Strong history working with Unix, Windows, PC hardware and command line interfaces (especially manipulating large data sets), and basic knowledge of PostgreSQL
Basic knowledge of HTML as it relates to Encore/ WebPAC settings
Knowledge of MARC standards
Well versed in networking and Internet Protocols and security as they relate to the ILS
Knowledge of Library functional, policy areas and technology resources pertinent to Library operations

Work Environment

Most work is performed in a standard office setting
Occasional site meetings at branches and research centers

Physical Duties
Travel throughout the five boroughs of NYC as required
Hours

35 hours per week
Monday - Friday 9:00am - 5:00pm
Evenings and weekends as required
Schedule subject to change


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