Are there any libraries out there using ServiceNow? More specifically…

1.      What and how is your library using ServiceNow to accomplish delivery of library services?

2.      How has it changed/improved services?

I’m aware of its use as a ticketing system for IT-related issues, but is anyone using it to track services? Like research requests? Or as a Reference Desk tracker?


Thanks for your responses.

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Regina Avila
NIST Research Library
301-975-3575