Hi Erich,
Have you looked into the Alma Print Daemon? It has really simplified our printing with Alma.
https://developers.exlibrisgroup.com/blog/how-to-set-up-and-use-the-alma-print-daemon/
Prior to that we used a generic email account to collect the print jobs from Alma and a couple simple Outlook rules to print the letters to specific local printers (since we are using legacy printers without email addresses). Not ideal, but it worked well enough.
I would be happy to answer questions about either setup.
Cheers, Paul
-------------------------------------------------
Paul R Butler, mslis
Pronouns: he/him/his
Library Technologies Support Analyst
Library Data and Discovery Solutions (LDADS)
Ball State University
Muncie, IN 47306
P: 765.285.8032
E: [log in to unmask]
The University Libraries provide services that support student pursuits for academic success and faculty endeavors for knowledge creation and classroom instruction.
-----Original Message-----
From: Code for Libraries <[log in to unmask]> On Behalf Of Hammer, Erich F
Sent: Friday, July 30, 2021 10:20 AM
To: [log in to unmask]
Subject: Re: [CODE4LIB] automatic printing solutions for email?
Jason,
Thanks for the reply. There is some comfort in shared misery. ☺
I am sorry to say that my AEM server and my print server are both running Windows Server 2019, so if your issue is related, you aren't likely to see a resolution.
Erich
On Friday, July 30, 2021 at 10:03, Jason Hamilton eloquently inscribed:
> You may be happy to learn you are not the only AEM customer
> experiencing issues. I forget the exact error code, but it occurred
> roughly 3 weeks ago and I have not been able to resolve it. I use AEM
> for Alma with our campus Gmail. I am currently in the process of
> acquiring an updated Windows virtual server. The current instance we
> are running on is Windows Server 2008. My hope was migrating to a
> newer version of Windows Server would fix the issues, plus campus IT
> has been asking me to do the migration.
>
> I will certainly let you know if upgrading to a newer version of
> Windows solves the issue, but from your experience, it sounds like it may be moot.
> I have not started working with our IT department system admins to
> troubleshoot yet, but that is my next step.
>
> Stay tuned...
>
> On Fri, Jul 30, 2021 at 9:52 AM Hammer, Erich F <[log in to unmask]> wrote:
>
>> Hi,
>>
>> This is a (library-related) IT question and not really a "code"
>> question, but I'm hoping someone has a suggestion or two...
>>
>> Our workflow for ILL materials, holds and transfers between our own
>> libraries requires slips of paper. There is no way around that as
>> best we can imagine, and we don't want to manually generate these
>> bits of paper all day long. We have Alma sending email "letters" for
>> each of the (currently) 15 different kinds and/or locations for these
>> needs, and then we use Automatic Email Manager
>> (https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fww
>> w.automatic-email-manager.com%2F&data=04%7C01%7Cprbutler%40BSU.ED
>> U%7Cb74381b6d384430d29ea08d95365185d%7C6fff909f07dc40da9e30fd7549c0f4
>> 94%7C0%7C0%7C637632515944133088%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nDYU6Va4cadQHCSpeTi4PpH0pwBariGlj6fCVh1dnjo%3D&reserved=0) to process them and print them to the appropriate receipt printer. AEM is written/published by a very small group and is fiddly and we've had some hiccups, but it has generally worked.
>>
>> Until the other day when our servers were rebooted after the July
>> updates that fixed the "Print Nightmare" vulnerability. Now, we just get errors.
>> "Normal" printing works from everywhere, but AEM can't manage it to
>> anywhere (to any printer), and the company doesn't have a clue as to why.
>> I can't (and shouldn't) back out of the updates, and have updated the
>> printer drivers to the latest release. (Some brands of printers
>> needed changes after Microsoft's fix.)
>>
>> Between Alma as a cloud service (i.e. without printing abilities) and
>> Microsoft's "Modern Authentication" with 2-factor, and serious print
>> spooler vulnerabilities and AEM quirkiness, I'm tired of this
>> unreliable process. I can't imagine we are the only library with
>> this kind of workflow, and thus either we are doing it "wrong", or
>> other folks are encountering this frustration too. Thus, I am
>> wondering what other folks are doing for this kind of thing. Do
>> others use AEM and are happy with it? Are there other products out
>> there that can run as a service (i.e. not within Outlook as a plugin)?
>>
>> Thanks,
>> Erich
>>
>>
>>
>> --
>> Erich Hammer Head of Library Systems
>> [log in to unmask] University Libraries
>> 518-442-3891 University @ Albany
>>
>> "Prayer /n/: how to do nothing and still claim you're helping."
>>
>
>
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