OVERVIEW

This contract position (possibly permanent) is responsible for assisting our team in removing bottlenecks around automation of QA tasks, user CRM, and marketing integrations/automation using the platform API. In addition, the candidate will work to understand the administration, and ongoing support activities for the Bynder Digital Asset Management (DAM) system at Spotify. The (DAM) Coordinator may provide support for content contributors across multiple business units at Spotify as well as manage the CRM activities of users on/off platform.

KEY RESPONSIBILITIES:

Primary

Automation & Requirements Gathering:


Automate QA tasks via API; adding metadata, metadata validation


Explore new ways of measuring and communicating  platform performance


Research & Compile Integration Requirements with upstream and downstream systems


Secondary

Platform Administration:


Coordinate relationship with platform provider for day-to-day business operations.


Update Admin, User Documentation, and Guides


Perform UAT in support of new vendor capabilities on platform


Manage and provision user access and permissions.


Ensure that taxonomy and tagging for digital assets are maintained consistently with global platform standards. Implementing agreed upon taxonomy changes and configuration


Update permissions configurations


Set up configurations to onboard new teams


User Management


Help Desk – provide “help desk” style support to the community of delegated DAM users.


Onboarded & Train New Teams/Users


CRM


 

Qualifications

SPECIFIC KNOWLEDGE & SKILLS:


Documenting stakeholder  requirements


Translating stakeholder requirements into technical requirements


Assessing/Building systems integrations using APIs


Knowledge of DAM Systems, preferably Bynder


Analytics – reporting and analysis, preparation of Dashboards providing insight into DAM Usage


Tools: Bynder, BigQuery


Languages: SQL, Java or Python


WORK EXPERIENCE:


Typically 3-5 or years of DAM Experience


Experience in Media & Creative Production environments


Experience automating/gathering data via API


PREFERRED EDUCATION:

MLIS Library Science

GENERAL SKILLS & COMPETENCIES:


Experience working with global teams


Outstanding verbal and written communication skills


Excellent interpersonal and collaborative skills


Excellent conflict resolution skills and ability to deliver difficult messages


Resolve complex issues in effective ways



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