Greetings everyone -

We're looking at implementing an email ticket system for our Library (well,
technically we're an archive, despite the name.) We would be interested in
hearing what systems other institutions are using and their
experiences with them. Right now, our strongest candidate is LibAnswers
from SpringShare. So far, most of the other systems we've looked at are
geared towards IT or Business/CRM.

As we've been investigating, a couple of  important pieces of context that
have cropped are:

   - We are an independent unit at the University of Michigan. A lot of
   special collections / archives tend to be part of a larger library at their
   respective institutions, but we are not.
   - As an archive, we are non-circulating

Thanks!
- Matt
----
*Matthew Adair*
Lead Archivist for Digital Imaging and Infrastructure


Bentley Historical Library
1150 Beal Avenue
Ann Arbor, Michigan 48109-2113
734-647-3537
http://bentley.umich.edu
@UmichBentley

*The Bentley Historical Library acknowledges that coerced cessions of land
by the Anishnaabeg and Wyandot made the University of Michigan possible,
and we seek to reaffirm the ancestral and contemporary ties of these
peoples to the lands where the University now stands.*